16 East 32nd Street, New York, NY | Directions 1001640.746713 -73.984479
Neighborhoods: Midtown South Central, Midtown
Horrible Management! – I have stayed at this hotel for the past 5 years. Both visits in 2007 & 08 have been less than favorable. Broken bathroom sinks, broken showers -- makes you question WHO is cleaning the rooms before your visit. Front desk were slow to respond, and the Manager only offered a Free Breakfast Voucher. Can you imagine using a washcloth to clean yourself and then heading to meetings all day long in Manhattan.
Tried on numerous occasions to resolve my stay, but ultimately, the General Manager was beyond CLUELESS.
The manager had the nerve to quesion me "was the shower clean"? How could it be if the shower was not functioning. Left a very bad impression, and my business is now going elsewhere. Appreciate the location and size of the rooms, but starting to get warn down & Cusomer Service is non-existent : ((
Great hotel - would definately recommend it!!! – Have just got back from here and would definately recommend the Avalon. Great location, friendly and helpful staff, Rooms excellent size and comfortable. Will definately be going back!!,
location was good but Awful Service – We stayed at Jr Suite for 6nights, and we were unspeakably weary from those troubles we had everyday.
The refrigerator in the room didn't work, so I asked the front desk to take care of this problem and went out. That night I came back and find there's no frige anymore. I told the front desk frige was necessary, but they could do nothing about it and we should stay there without frige for the whole night&day. Next day, as we came back to the room, then we couldn't find the remote control for TV. I asked the front desk to bring it but he said there was nothing to do at that time and he would ask room cleaners next day. So we couldn't watch TV all night & the next morning. I asked the front desk for discount or switching the room, but they said they couldn't do either. I really never suggest this hotel to anyone!
Grandeur and intimacy in a Corinthian-style boutique hotel. – The Scene
This small hotel is located in a former office building in the Madison Park district, close to the Empire State Building and Herald Square. The intimate lobby features colorful Italian marble floors, columns and a coffered ceiling. Off the lobby, the mahogany-paneled library with fireplace has a clubby feel.
The 100 rooms and suites are decorated in serene earth tones and furnished in a traditional style. In the larger rooms, shoji screens separate sleeping and sitting areas. Amenities include dual-line telephones with data ports, 27-inch interactive TVs, ergonomic chairs, coffee/tea makers, safes, umbrellas and the hotel's signature body pillow for a comfortable night's sleep. The Italian marble bathrooms are equally well-equipped with Frette velour robes and scales. Executive suites have fax machines, Bose wave radios, cordless phones, whirlpool tubs and separate showers, among other amenities. Complimentary breakfast and afternoon tea are served.
Mr. – We were here this past March and had a wonderful experience. Room was spacious, location is central, decor outstanding and the value was unbeatable. Staff will accomadate any needs it can. We found them to be quite cordial. We are returning in Dec. Look no further it's a gem.
UNBELIVABLE – I was in charge of planning thanksgiving vacation for my family of 25, The avalon made it easy and wonderful for us all to be together NOT to mention the Awesome service and impeciable staff
A DEFINTE IN NYC
Unfortunately a pleasant one night stay was marred by a reocurring unresolved problem. Although my stay was paid upfront, the Avalon has now charged me for 2 additional nights that I neither reserved nor stayed at the hotel. Too bad, the stay was pleasant, but not worth paying for 3 nights when I stayed for one. Now, I won't be back. Not worth the additional hassle.
A great find! – We were able to get the Jr. Suite for $179, and it was well worth every penny. The Jr. Suite had two comfy queen-sized beds, a separate sitting room, and a gigantic bathroom. While the hotel is kind of hidden, it's in a great location -- right around the corner from the Empire State Bldg. The staff was always unfailingly polite, and the hotel itself is lovely. This hotel is on the top of my list for places to stay next time I'm in NYC!
Charming but... – Really liked the rooms, but the staff is not guest-
friendly. In fact, they could be downright unpleasant, from the desk clerks to the restaurant
staff. Others we met in the elevator said the same
thing. They should really get their act together, so
that the charm of the staff matches that of the
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