Doctors >Gordon, Jonathan, Md - Docs Physicians
55 E 34th St, New York, NY | Directions 1001640.747327 -73.981911
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Midtown South Central, Midtown
Billing department headaches – Never mind that the doctor I saw spent about five minutes with me and was completely unhelpful. The thing that really nailed my experience was the nonsense about my co-pay.
When you pay your co-pay in cash, keep the receipt. You will need it because they will bill you and if you can't produce the receipt they will expect you to pay again.
They will not help you in any way to determine whether or not you really did pay (like maybe check their receipt book). It is completely your responsibility to prove you paid and they take no responsibility to demonstrate that you did not.
If you phone them you will wait a very long time. If you write to them they will not reply. You just keep getting bills in the mail, threatening to put you on their delinquent list (oooohhh!!). Silly me, I even thought I could track down their receipt book myself by phoning the DOCS office - billing questions go straight back to the same number as before.
The one time I was patient enough to wait long enough to get a human on the phone, she was pretty nice to me. She couldn't help much but she was nice. Apparently my predicament is very common - happens all the time (and probably explains why the phones are so clogged!). Her advice: ALWAYS make sure they note it on your account at the front desk when you give them cash, and keep your receipt!
Why in the world would anyone go to this place more than once?
Do yourself a favor, go somewhere else! – The staff is horrible! They are rude and abrupt. I saw the doctor for literally 5 minutes after waiting over an hour (and I had an appointment). He did not answer my questions and rushed off before I could finish my sentence. 2 of my friends went there and told me that the doctors they saw were just as bad. You might be better off going to the ER. You might wait longer, but at least your questions are answered.
so so – I needed a doctor and this is right near my job. I see the gastroenterologist, and I have to usually call there about 3 times in order for someone to pick up the phone in order to make an appointment. Its ridiculous-you can loop around in the automated phone system for hours if you let it. And never leave a message. However, Dr. Obadia is awesome and well recommended. The nurses are nice. But the front desk personnel at the main front desk can be some rude hellions.
Advice: If making an appointment is a nightmare, then don't - These people need Customer Service Training – My regular doctor from another part of town is excellent, and he recommended these folks for some additional tests. After 5 times trying to set up an appointment, I told my doctor's office that I needed alternatives and they should take these people out of their referral list. I am a patient and understanding person, but their quality of service and disregard for customer service was not acceptable.
Recommendation: Go somewhere else, and if they have bad service upfront when you are trying to set up an appointment - take it as a signal that the rest of the experience will be worst.
I recently had surgery that required daily office visits, and the people at DOCS have taken excellent care of me. Everyone--the nurses, the doctors, the staff--have been absolutely terrific. I couldn't ask for better treatment.
That sucked – I had my yearly check-up two weeks ago and was told that I had to come back for the results, specifically of the HIV test, as they can't give that except in person. I have just spent the last hour waiting in a waiting room with sub-par (if any) air conditioning and a broken water fountain, with maybe - maybe - six people ahead of me when I arrived. No communication, no nothing. I could have done the test myself in that time. I'm appalled at the service.
Worth the wait... sometimes – I'm new to NYC and have unfortunately had to visit DOCS 6 times in the last two months. The wait can be awful, but when you're in pain, it's comforting to know that you'll at least be seen within a few hours, rather than days. My doctor actually knows me by name now, and is quite friendly. The front office staff can sometimes be abrasive and harsh though.
better than expected – Recommended for a quick visit without an appointment - if you arrive early
Thought i'd be in for a long wait, but I arrived at 8:45am with no appointment, saw a doctor in 15min.
bring a book, a magazine, knitting, something... – having just moved to nyc and not having a local dr yet, i needed a walk in clinic....a woman at the Beth israel ER recommended Docs. Considering i just needed a dr, it served its purpose...but it was a 3 hour ordeal.
i was called out of the waiting room in reasonable amount of time (15-20 min - reasonable for a dr office) but then I was left waiting in the examining room for over an hour! i eventually got what I needed, but the bedside manner was pretty bad.
User review by Glitch010101 – PRO: You can walk in, sit down, and be seen, pretty much any day of the week, providing you have 3 hours to burn.
CON: So can everybody else, and you'll have to wait while they're seen. It can be quite daunting to get a hold of them on the phone because if they're talking to someone at the desk, they just let it ring.
PRO: Dr. Fallis is a great physician, with a wonderful bedside manner.
CON: Getting an appointment to see him is like trying to see the Wizard of Oz.
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