285 Madison Ave Ste 1, New York, NY | Directions 1001740.751779 -73.980041
Neighborhoods: Midtown South Central, Midtown
Bad quality and awful customer service – DOI had the worst quality, customer service and professionalism I have ever experienced at a print shop. I will NEVER go there again and I wish I had some way to get my 30 minutes (spent arguing) and $9 (thrown away) back from them.
I went to DOI to print out an 8X10 picture of my fiance and I that I wanted to frame and put on display at our wedding the following weekend. I went to DOI during lunch and was told to use the machine to order my print. When I put my disk into the kiosk, and chose the picture I wanted, I wasn't quite sure that I was doing it correctly, so I called over the man working behind the counter and he proceeded to help me crop the picture I had chosen and he then sent it to print. I paid for the picture up-front (wish I hadn't) and he told me to come back before 6 PM to pick up the print.
I went back to DOI around 5:15 PM after work (another 15 minute walk) and when I saw the print, it was all blurry -- I mean, the picture came out really awful and there was no way I could frame it at my wedding. I made the mistake of assuming that since a DOI employee helped me, I would have been advised that cropping the picture could distort it. I argued that I wanted my money back, which the woman behind the counter refused to give me. She argued that it was not DOI's fault, it was my/ the picture's fault, but if I wanted, I could go home, check to see if the picture image itself was blurry (which it wasn't), then come back the next day and get another print if I wanted. Unfortunately, I couldn't go back the next day because it was the day before my wedding and I had taken off work the next day -- which I told her. If the woman's suggestion was truly a solution, however, she still had time -- it was still 30 minutes before closing -- to take my disk, check on HER computer to see whether the image was blurry and make me another, un-cropped print. I suggested that she do this but she refused because she wanted to go home and did not care at all about my wasted $9. The woman was also very sarcastic and when I told her that $9 was expensive for the garbage they produced, she corrected me and said it wasn't $9, it was $8.50! Aren't I ridiculous?!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Doi Camera Place on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.