11075 Highway 92, Woodstock, GA | Directions 30188-430034.087225 -84.503956
Let me just say...you guys are amazing. Your personnel...amazing. Prices...amazing. Curtis James came by today as a follow-up from my original visit and continued your reputation of great customer service. I REALLY feel taken care of and will be singing your praises as far as recommendations. Thank you!!
Poorest customer service and work product I've experienced in awhile. Reliable (HA!) took over a month to decide I needed to buy an entire new system and wouldn't honor the Trane warranty. Another company fixed my problem in 15 minutes with a new switch ... using the Trane Warranty!!
Had a great experience with Reliable in Woodstock when we were shopping for a new heat/air unit. Our sales person, Kyle, arrived right on time and was very informative. He knew what he was talking about, communicating it in a way I could understand. He laid out all our options and arranged our appointment in a very timely manner. When the technicians, Raul and Ram, arrived, they went right to work and finished much quicker than I anticipated. They were really friendly, which I appreciate, and they knew exactly what they were doing. We are very pleased with our new unit and how easily the whole process was. With a really great warranty, I recommend this company to anyone in need. They are a really professional company. You won't be disappointed.
We hired Reliable Heating & Air to install our HVAC/gas furnace systems and to plumb our house for LP gas. These folks are top notch. And we have gone through a few others over the last few years that leave a lot to be desired and frustrating. At this point, I have experienced nothing but professionalism and very well trained technicians and installers with Reliable. Their sales folks are honest, very likable and especially their knowledge level and professionalism gave me good confidence in their recommendations. Overall they provided excellent guidance for our needs and the prices were very competitive.
So, here is a summary of our relationship with Reliable:
The sales folks - Scott Beebe, Chris McKinney and Mike Grayeski. All very likable and especially their knowledge level, professionalism and excellent guidance for our needs.
The installers - Randy Collins and Jessie Rodgers for gas plumbing. Jorge, Rob Jesse, Fernando, Mike G and John Victor for HVAC/gas furnaces. They all did a fantastic job. All of them were friendly, very courteous and professional. But most important to us, they did a very neat and professional job.
Another important decision point for us. Reliable provides a Lifetime warranty on all installed equipment. This is contingent upon maintaining a continuous service agreement with Reliable. The annual fee for this is reasonable and competitive.
Although it was a simple toilet repair, John F. showed up on time and performed thr necessary work quickly and professionally. He was a pleasure to work with and I hope I can get him the next time I need plumbing service.
I thought my shower repair was going to cost thousands. I phoned Reliable because they had done such great work last summer installing my air conditioning. They immediately sent out the most expert plumber, Mr. John Frederick, to help. John Frederick was on time, polite, knowledgeable. I could not ever imagine a better man for the job. He had my shower running perfectly in just a few hours. He knew what he was doing and he did it. I totally recommend Reliable and I totally recommend Mr. John Frederick, the Best!!!!!
The entire team gave me excellent service. Starting with Lee who came out to consult on the best system to heat and cool my condo. I asked many questions and he patiently answered them all, even as I asked several of them over and over again. Jamal and Larry were very courteous and friendly when they came out to install the system. There were some challenges - small crawl space and doorway to backyard for compressor. They went into action, coming up with solutions and working as long as it took to get it up an running so that I could have some heat on that cold night. Great job! Kudos to everyone from Reliable who helped with this!
With my first phone call and Ms. Tiffany answering; Tiffany provided great patience and understanding of my questions and concerns regarding the installation of a new water heater. Then the service of Rodney and Michael Elrod installing my new
water heater unit quickly and efficiently in my home; Michael and Rodney went above and beyond with assisting me with all questions and concerns while installing my new water heater. This company did an EXCELLENT JOB from start to finish. I will def use them again and refer my friends and family. Thank you Reliable!!
I just began using Reliable for my twice yearly inspection and maintenance. Jimmy Miller was our technician during a recent visit. I was very pleased
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