Chicago >Food & Dining > Lou Malnati's Gold Coast
1120 N State St, Chicago, IL | Directions 6061041.902645 -87.628602
Neighborhoods: Near North Side, Central
Complete Lack Of Service and Pizza – I visited the Gold Coast Malnati's today, and it was absolutely horrendous from start to finish. If this is how they run a business, I am surprised they are still in business. And given it’s their largest store, it is going to have wide repercussions. First, we are told that our thin crust pizza (which normally takes 10-12 minutes everywhere else) would take 30-35 minutes, fine; I understand oven space has to reflect the deep dish pizzas, too. After 40+ minutes, we are told our pizza was dropped on the floor, and it would take 12 minutes to get us a replacement. After 25 minutes, we are told it is just 2 more minutes. After another 15 minutes, we still see nothing. Nothing as in every staff person in the entire restaurant avoided making contact with our table. So it was impossible to ask for the manager. Not that I should have to ask, but the manager is absolutely nowhere to be found. Clearly, I should not use the term manager, since there was a complete lack of management if no one is doing it. And the store was NOT busy. Front room facing street of 6 or so tables are full, but main dining room is 1/3 full when we arrived. Rest of the place is empty. And after first pizza is allegedly dropped, several tables are seated, and they all order deep dish pizzas AND all get them before us. In fact, one of them was already checking out. That is beyond absurd. Someone should show termination papers to the (alleged) manager on Mondays and disciplinary action for the staff for complete avoidance of our table. After all, the Monday staff does not work just Mondays, right?!?!?
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Lou Malnati's Gold Coast on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.