580 8th Ave Ste 6, New York, NY | Directions 1001840.754940 -73.991462
Neighborhoods: Garment District, Midtown
Very stressful experience, ok work – I so, so, so wanted to have and write about a good experience with Jenny. It stared off that way.... I went in with my wedding dress. Jenny looked at it, gave good suggestions, and quoted a good price. I went back a few times for fittings because I wanted to make sure it was just right, and Jenny had no problem with that. But as the time went by and the week of my wedding came, things went south. The day I went in to PICK IT UP and take it home, THE WEEK OF MY WEDDING, it was a disaster. I arrived on time for my 4:30 appointment at sat and waited for over a half an hour while she worked with another client. I kept hearing Jenny say that she had to leave to go to the doctor thinking she was trying to hurry the other client out. I was shocked when she said she didnt have time for me because she had to leave!! They quickly brought out my dress and I was floored because nothing had been done on the dress since the last time I was in. I mean, cups were still not sewn in and the side was still not taken in (among other alterations that were supposed to be done). It was supposed to be a session where I tried it on, all was good, I paid and walked out with the dress, but it turned into a nightmare. Jenny went into the back to get her stuff while her assistant helped me into the dress. On the way out the door Jenny looked at me and said, "If you dont want me to go to my doctor's appointment, just tell me." Her assistant kept telling her to go, but Jenny kept looking at me - the client - for a decision! It was so inappropriate and I was very uncomfortable. If Jenny left, that meant my dress would not be ready that day, but if she stayed, she would alter it while I waited. It was so unprofessional to put me in that position, and it was a decision Jenny should have made without me ever knowing. During the week of your wedding time is the most precious commodity, and at this point, I was totally wasting mine. She told me she could bring the dress to me the next day, so I said ok. Jenny left and I was feeling very upset. We finished with the fitting (which again was not supposed to be a fitting, but rather a final try on and leave) and I left feeling sad and mad. I wound up going back myself the next day on my lunch break because I didnt want to wait around till the evening for Jenny when I was supposed to be leaving town! I got there and the dress was ready. I went to pay (they only take cash) and Jenny didnt have change. She was asking other clients, staff, and delivery people if they had change, which speaks to their disorganization. She never took notes at fittings, which is perhaps why I when I went back the last time nothing had been done. The week of my wedding, this stress was the LAST thing I wanted to deal with, so all said and done, though the work was ok, the stress was not worth it.
Jenny's great, based on several things she's made for me – I have not had Jenny alter anything for me, but I have had her make me several items. I have been very pleased with her work and I have a very specific and sometimes hard to replicate design sensibility (Marni, with all of its folds and unique twists on classic silhouettes is my favorite clothing label).
She was recommended to me by someone at B&J Fabrics when I needed a bridesmaid dress made in a hurry (the bride gave us about two months to find a dress in a specific color; well after several weekends of scouring every store in Manhattan and every online site I could think of, I could not find anything in that color that was appropriate for a black tie wedding). The dress came out great, exceeding my expectations for such quick work. I have also found her to be very reasonable. Another tailor, whom I had used several times before discovering Jenny, quoted me an astronomical amount as it was a rush job and a formal gown. While not cheap, I thought her price was very fair and did not take advantage of the rush nature of the job (yes, she charged me more for a rush job, but not a ton more).
Since that dress, I have had her make me several other items. None of these has been a rush job, but just items that I wanted to add to my wardrobe. I have been equally pleased with the work, turn around time and price. What's also given me confidence in the overall quality of her work is that I've met several repeat customers during my visits to discuss ideas, drop off fabric, try on muslins, be fitted, etc.
I only wish that I had discovered Jenny years ago!
I've used Jenny twice already – I just had to write that my experiences with Jenny were a bit different. I have never used her for alterations but I have had her make two bridesmaid gowns for me and they came out beautiful. Might I mention that I was pregnant through both dresses and she was great at keeping up with my growing belly(and other unmentionables :) ). Overall, I think Jenny was great. She also made gowns for my sister in law and my mother in law not to mention suits for my mother in law and her moter as well. I guess you can say ive seen alot her work. And even if it takes a little time for her to remember every detail in the end the dresses come out beautiful.
My dress was almost ruined. I should have listened to the other reviewer. – A friend used Jenny Couture to alter her wedding dress, and she recommended I go there too. Like me she bought her dress at Brides Against Breast Cancer, a benefit that raises $ for a great cause and also allows brides to find gently worn, upscale dresses for not a lot of money. My wedding dress cost $476, and Jenny quoted me $175 to turn the top into a sweetheart, alter it all around to fit me better, clean it up, and shorten it. I thought the price was great. However, each time I went for a fitting, I had to remind her and question her about the changes that were being made or were supposed to have been made. A little voice inside me sounded an alarm, but I?m so tired of directing every little thing involved with our wedding, and I wanted very much to trust my vendor?s instincts, so I tried not to worry. After all, my friend was happy with her dress.
When it came time for my final fitting, along with the fact that the top of the dress didn't fit or look good, my dress was too short! For two months it had been pinned and was ready to be hemmed or cut, and when it was finally done, it was made too short! Jenny gave me a tiny bit off the price, and offered to do whatever she could to fix it, but I was completely uncomfortable leaving my dress with her any longer. I went to another alterations person today, and she was appalled at the too short length, and at the badly fitting top. She said the stitch work was good, but that everything else was shoddy. She has to do so much work to fix the dress (reattach fabric to the bottom in a way that will hopefully make it so you can't see my feet anymore; take out the cups and start all over with making the top), that she's charging $400-500. So, my $476 dress just increased immensely in price. I'm very sad and frustrated. My dress was almost ruined, and cost me a lot more in both $, time and emotions than I expected. I very much regret this experience.
shoddy alteration, had to go elsewhere to have it fixed – I took my wedding dress here to be altered. I had to keep making return visits because Jenny forgot most of the alterations she needed to make. The workmanship was extremely poor! Stitches were showing all over the area she altered at the bustline and waistline. When I asked her to fix them, she said it would come out with steaming. Steaming didn't help at all! I had to take it to another seamstress a week before my wedding to have the dress redone. Her workroom is also very dirty, so if you are taking a light colored dress there to be altered, think twice! I wish someone had reviewed this place before I went.
Editorial Review – Custom wedding gowns and alterations plus specially-designed dresses for the flower girls, bridesmaids and mother of the bride.
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