754 5th Ave, New York, NY | Directions 1001940.763284 -73.973731
M-Sa 10am-8pm, Su 11am-7pm
Neighborhoods: Midtown, Midtown Center
This is as luxe and grand dame as it gets in Manhattan department stores, but head to the 5th floor to unwind, where you can browse younger brands like Alexander Wang and Phillip Lim and shoes by Margiela. Housewares on 7 often has sales on beautiful crystal tumblers and prettily-scented candles.
Snotty Sales Associates – Everytime I go to Bergdorf's I ask myself what was I thinking? It's not that the clothing or shoes aren't fabulous, it's just the arrogant customer service. They seem concerned when I'm purchasing a $3000 bag, but when I go there in my jogging gear and beat up sneakers after my pilates class, I am treated like a shoplifter. I can't stand the fakeness. I value service. Good service should not be determined by class, color or appearance, but should be like liberty and justice, guaranteed to all! Management needs to set a better example. In addition, the skin care department doesn't know anything about the products they are recommending which makes them look pretty stupid.
Great Window Displays on Fifth Avenue and great customer service too! – Took my neice who is here on a business trip from CA into the city yesterday to shop at Bergdorf and she got so excited seeing the window displays in front of the store that I stopped to enjoy them as well. Sometimes when rushing in and out to pick up something you don't notice how wonderful the displays are. they are a work of art in themselves. Then we were greeted by such friendly staff inside, my neice was overwhelmed by the selection there. Overall a wonderful shoppping experience.
My home away from home – What can I say? Best beauty level in the city, most amazing sales and couldn't live without having a Gotham Salad at least once a month!
Lovely – Visit the J Mendel boutique for the ultimate in beauty. This group has got to be the nicest in all of NY>
good treat – Very fun shopping very friendly buyers lovely customer service and you always get what you look for ... my personal favorites department store..
The BEST store ever! – I LOVE this store. Not only is the selection and merchandise absolutely fabulous, but the customer service is impeccable. Whether you are spending $100 or $10,000, the staff at Bergdorf's will treat you wonderfully. The return policy is great as well. The only drawback is, of course, the prices - but for this type of quality and merchandise it is to be expected.
The best of everything - at a price to match! – I've never had a bad experience at Bergdorf's - the staff are friendly and helpful, and the selection of merchandise is the finest that money can buy. Of course, that means that a lot of things there are VERY expensive. Imagine the top 25% of a typical Neiman's or Saks store, expanded to fill up two buildings.
Strangely, the stemware I nearly bought at Macy's was $5 less at Bergdorf's! An elegant environment and doting service for a lower price!
Horrible Service – Overall this store has little appeal to me, with unhip hip clothing and poor service. I was looking for a new cologne and stumbled into the cologne section. When the sales person asked me to smell a scent i did and told him that i didnt enjoy it. He informed me that i didnt enjoy it because i was untrained and that since he worked at the store and "did this for a living" he knew what was best and i should buy that cologne regardless.....what a place
Disappointing Service – I really wanted to like this store, but unfortunately their service left a lot to be desired. I wanted to try on a bracelet on the first floor and had to wait quite a while before anybody would help me. When an associate did finally come over she pretty much took the bracelet out and threw it on the counter at me. Horrible attitude. Downstairs in the cosmetics dept. the ladies were a bit pushy. Overall a letdown. You're better off at Barneys.
Best in New York – I've gone to all the other hip nail salons (Rescue, Jin Soon, Acqua) but Buff Spa (the name of the nail salon at Bergdorf) is the top of the line. Be prepared to drop at LEAST $60 on a pedicure. My fabulous pedicure lasted me a loooong time though, and looked fantastic.
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