Jewelry >Kenjo Watches
40 W 57th St, New York, NY | Directions 1001940.763783 -73.976026
Neighborhoods: Midtown Center, Midtown
The lady in Kenjo – I call Kenjo before chirstmas and talked with a lady sales named "uma "
And found she is very much take care of customer. And also famillar talking. It will help Kenjo to rise business. Cz when I reach Kenjo I search same lady I am really convinced by her sales approach. Keep it up note for owner.
Good Experience – In reading the other reviews, I guess it depends on which sales person you work with.
I recently (Saturday 9/11/2010) had a good experience at Kenjo's Midtown location working with Dario. By no means was I shopping for the most expensive watch in the store - For context I purchased a Hamilton Jazzmaster Automatic / Chrono / 27 jewel count / skeleton back. Dario was professional, knowledgeable and was not hard selling anything - We came to terms on a fair deal.
Overall I was happy with the experience and would buy there again. I have not worked with anyone else at either Kenjo location, but I recommend asking for Dario if you go into the 57th street store.
Stay Away – The Scene:
Fifty percent of Kenjo's clientele come to this sleazy watch store from out of town because most New Yorkers are too street smart to fall for their gimmicks. I have visited Kenjo three times in the past 5 years and their used car salesman tactics have not changed. They will quote you list price on a watch and swear that that is the best they can do because that is “the price”, they then wait and see if you bite. When you say that you can get 30% off list price somewhere else they will suddenly be able to take 10% off the list price and act as if they are doing you a big favor.
Needless to say, they have never sold me a watch. Two weeks ago I visited them because I was interested in a particular watch which had a $1500 list price, while chatting with the salesperson I was informed that the display watch would be the one I would be purchasing because they “keep most of their inventory on display”. I was also informed that this particular watch does not come with a box, or they did not have the box. I have subsequently purchased this model watch elsewhere, (at 30% off list), and it came in a lovely box with a pullout drawer and an owner’s manual similar to one that you would get with a new car. It’s also needless to say that I agree with the previous reviewers.
Tourist trap – On Sat 12/6/08 I asked the female clerk about any special discounts on the Omega GMT 300. She quoted me the standard 15% off. However, there is a recession on and every store is offering deep discounts. When I mentioned that Macy?s was offering a 20% discount plus 11% discount for that weekend, and asked her if she could ?come near that discount? she sharply closed the counter book, snapped at me saying ?I can?t help you?, and walked away from the counter. Very rude.
At a time when mom&pop stores need the selling, this is no way to treat, let alone, negotiate with a customer eager to give them the business. Have no choice but to buy the watch from Macy?s now. Even though I was willing to settle on a discount of 20-30%, just to help a local business.
Kenjo - a bunch of used car salesmen – These guys must work on commission because they only quote the suggested retail price of every watch. If you ask: "Can I get a discount?" They answer: "How much is it worth to you?" If you want to spend a lot of time bargaining for your watch like you are buying a new or used car go ahead and shop here. I also asked about a replacement bracelet for a watch I currently own. I guess the sale wouldn't be high enough because they totally blew me off.
So many gorgeous watches, you could lose track of time admiring them all. – The Scene
Fifty percent of Kenjo's clientele come to this full-service watch shop from out of town, and the majority of them are repeat customers. That's because people like the personalized, learned service they receive at this spacious store. There are also two full-time watch makers here, just in case the time you have is only correct twice a day.
Some timepiece aficionados claim you can find watches here that you won't find anywhere else in the city. That may or may not be true, but Kenjo certainly has a large inventory. There are over 50 middle- and high-end brands represented, from Gucci, Movado and Porsche Design to less well-known names like Chronoswiss, Xemex, Van Der Bauwede, Tutima, Maurice Lacroix and Dubey & Schaldenbrand. And for those with thinner wallets, there's a large selection of refurbished, pre-owned tickers.
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