Durham >Apple Store, Southpoint
8030 Renaissance Parkway, Durham, NC | Directions 2771335.90528 -78.94339
M-Sa 10am-9pm, Su Closed
Terrible customer service – I've owned an ipod for several years and recently decided to purchase an iPad. I made a reservation in the store and shortly there after discovered that there was an old, inactive e-mail addy linked to the account. I changed the e-mail on-line but was told by the apple store employee that my reservation was still linked to the old e-mail and was unable to be changed. They said i should call in periodically to see if my iPad had arrived. Today i called the store to be told that there was no way to check the reservation. I explained that several people had checked before. The Apple employee continued to tell me I was wrong while treating me as if I were a moron. Awesome customer service, let me tell you. He then told me to change my e-mail on line, I explained that I did but the reservation was still linked to the old addy. Still treating me like an idiot he said that it did work but i didn't receive an e-mail because the iPad wasn't in. Apparently working at the Apple store is a presigious position that makes you SO much smarter than others and non-Apple employees must be treated as the peons they are.
I think I'll just order it online and take my Apple business to the Crabtree Valley Mall store instead.
Genuis gets a kick out of telling customers no. – One of the members at the genius bar was quite rude when we asked if we could purchase a demo model printer. We asked because they were out of stock of almost all printers. It was almost as if this "genius" got some sort of joy out of telling us "no". It is fine if that is not allowed, but I would have appreciated a more polite approach towards customers. Won't be going back there to be treated in such a snub manner any time soon.
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