20 W 50th St, New York, NY | Directions 1002040.759890 -73.980442
Neighborhoods: Midtown Center, Midtown
Poor handling of an incorrect transaction – The food was ok...very pricey, but you are paying for the location. We couldn't see the skaters from our table, but that was not a big deal to us. The pork sandwiches were good, the burger was fine. The fries were passable, the bread was kind of generic, store-bought fare. Our friend ordered a hot chocolate, it came in basically a shot glass.
The real problem has come from their accounting people. The next day...being today...they charged us $290+. We were not even in NY today, so this was not us. They are not helping us...they say that there is nothing they can do until tomorrow. Meanwhile, we are out this money, and they won't do something as simple as sending a fax to our bank. They are blaming the server, saying that the charge was due to a credit card theft. We were literally 2 feet from the register, so the only one that could have stolen it (we still have the actual card) is the server. They are content to tell us that their server stole our credit card number, charged nearly 300 dollars to it, but they won't do anything about it until after the weekend? This has left an incredibly bad taste in our mouth, obviously we won't be going back, but we still have several phone calls to make before being done with them. Perhaps paying in cash will result in a better experience, if you plan on going.
We only came for quick appetizers and coffee and now this.. – After my party was seated and we ordered drinks my friends parents mentioned that they were probably going to have appetizers to which the waitress stated that the policy of the restaurant was that if we were going to have appetizers we would have to go to the bar and eat them there....how ridiculous(this policy was not written anywhere nor stated to us before being seated)!! All of the other tables by the window had just appetizers. The woman that was seated next to us stated that she "ordered only AN appetizer" and she did not have to eat at the bar. The waitress was very upset with us and continued to be rude the rest of the night. The manager assured us that he was not trying to "stereotype" us but they deal with "aggressive customers" that seat themselves down (which we did not).....Why are we being told about aggressive customers we were far from that...here I have an older couple, a doctor, a law student and myself, a research scientist. Unfortunately his responce and her behavior have cost them future customers.
Don't Waste Your Time or Money – We were there Thanksgiving evening 2009. We had made reservations for 6:00 with a party of five. We had bought in advance Thanksgiving dinner tickets for 59.00 dollars a person. The food was awful, the bread was hard as a rock and when we asked for fresh bread the server was very rude. He came back about 20 mins. later with more hard bread. He had no personality at all. Four of us in the party had cokes and one had water. We each had 1 refill of drink and the cost for our cokes was 36.00 dollars. Three of us had a cup of coffee after dinner and it was 5.00 a cup. So with tax at 32.00 dollars and some change and the tip was 65.00 and some change our bill was 458.00 for our Thanksgiving dinner that was terrible. Our waiter did not deserve a 65.00 tip. I would not recommend this restaurant and for sure we will never go there again.
All around bad... – My boyfriend and I recently took my parents to The Rock Center Cafe while they were visiting from out of state. As an experienced server, I was anticipating a great experience at this touristy, pseudo-busy restaurant during skating season. We showed up at 5:30 for our reservation and we were seated immediately next to the window, as I had requested. Our server approached us after putting his Blackberry phone away in his apron, and seemed annoyed that we were there. No smile, no welcome. Tried to sell us wine by the glass immediately. His suggestions seemed memorized and lacked character. In fact, it was difficult to understand him because it seemed like he didn't have a grasp of the English language. After we ordered, he left and we didn't see him again until we were having our entrees. At that time, I gave him a coffee mug back because it had a crack in it. He was annoyed to have to take care of this. It was a nice environment to watch the skaters, the food was decent, but the service was terrible. The Organic Chicken with creamed spinach is great. Salmon is o.k. Maybe try the steak. And ask for a server with personality.
Don't waste your money – Ok, I am not one to really complain about dinners but I was here with my younger brother Mid July and we decided on having a nice dinner at a fancy place. Well this dinner cost a ton of money. For 2 Sirlon steaks (14oz only) and 2 ceaser salads and 2 drinks with 1 refill it was about $120 bucks before the tip. The steak had no taste. It was simply grilled (and to chewy to cut) with butter sauce on it. The menu said creamy mashed potatoes. Well mashed potatoes are my favorite dish and these tasted like instant potatoes. A side ceaser salad cost 12 bucks! Maybe i just went on a bad day, but the food tasted better at McDonalds.
A Bit Pricey but Worth the Show (in Winter) – Who needs a fancy show when you can watch skaters fly by, tumble and fall (but not get hurt!).
The food and atmosphere here is always good. The prime rib was generous, done to perfection and the twice baked potatoe an unexpected surprise. The food is a bit pricey but, like with all of the Patina restaurants, you get quality for that price.
Request a table near the ice rink (in winter) for a fun filled couple of hours. The restaurant even offers a "turn to skate" dinner package that features your meal and a private skate session on the famed "rock" rink.
Good views, pretty good food...but watch your bill! – New Year's Eve, Rockefeller Center, Huge Tree, Ice Skaters....what could be bad! We chose the Rock Center Cafe for its location and the availability of reservation for early New Year's Eve dinner. Our drinks were lovely - nice Cosmos (no real lime juice, unfortunately) and wine suggested by our friendly waiter. We enjoyed the crab cake appetizer and the caesar salad - didn't like the lamb and hummus - weird spicy taste - and our dinners were equally good - the fafalle shrimp was excellent! Don't order the twice-baked potato...it was very obviously unwashed and appeared to have been microwaved from a frozen state that had been sitting in the freezer too long...and it was cold - the waiter did not take it off the bill ($7.00!) but brought mashed potatoes instead.....In general the food was good and the view was spectacular...here's the BIG BUT to watch out for: We were a small group and some of us had cash and one person had a debit card. We paid half of the bill in cash, gave a substantial cash tip, and then charged the remainder to one person's credit/debit card. When she went to the bank today, she found that the restaurant had charged the entire $250 meal to her debit card, and even though we were only a group of 4 they tacked on an additional 20% gratuity over and above the meal! When she called they told her this was "normal procedure" and that the correct portion would be credited back to her account within 24 to 72 hours. Now, as many of us know, working from paycheck to paycheck does not leave a lot of maneuvering room in our bank accounts. This charge put the bank card over into the red and my friend was charged a hefty overdraft charge on top of everything else. The restaurant - The Patina Group - has yet to respond to her concern about this action....So, it was a generally nice experience, but the bad taste from the bogus charges lingers for days.......
Delicious Ambiance – Last year was our first time dining out on Christmas Day. We enjoyed a delicious dinner while watching the skaters on the ice rink outside. The Lobster Bisque was yummy! I asked for an end cut of Prime Rib and I got it, cooked to perfection. Honestly its been a very long time that I''ve had dinner out and every course was delicious. The service impeccable!
This was one of the BEST Christmas' I've ever enjoyed. We're going again this year :)
Not GOOD.. – Had a friend in from out of town and started at the bar which was good service. Continued to our table where it took forever to get our wine.
the steaks came out undercooked, we sent them back and they were OVERcooked! by the time the waiter came back to take our order for after dinner drinks we were already finished with our dessert. This is supposed to be a great restaurant and we will never go back!
Fantastic view + Armando's exceptional service – My husband and I had brunch on July 6, 2008 as part of his birthday celebration. We were delighted to be seated in front of the bronze fountain (Statue of Prometheus) while enjoying our shrimp frittata, summer fruit plate, poached egg florentine and key lime pie. Armando was very gracious and thoughtful in his service (gave us 2 forks for the key lime pie). We returned today July 17, 2008 for lunch. To my surprise we were seated once again in front of the bronze fountain and Armando was more than happy to serve us (again) our iced tea, virgin strawberry daquiri, crispy calamari, Caesar salad and grilled chicken Cobb wrap. Exceptional location, food and service! Highly recommended!
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