Doctors >East River Medical Imaging
519 E 72ND St Ste 103, New York, NY | Directions 1002140.766379 -73.952609
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Lenox Hill, Upper East Side, Midtown
Worst customer service ever experienced, similar to Mercy19's review, Was scheduled for a 5PM MRI, left work at 3:50 to get uptown to their facility. At 4 PM I get a phone message, but I don't know about until later because I am on the subway. They want to cancel my appointment, within an hour of it being scheduled? Total fail. Also Amy lied, told me she called at 2:30, cell, home phone messages were at 4 PM. Avoid at all costs.
Their Customer Service Stinks! – My doctor referred me to East River Medical Imaging for an MRI of my knee. I called to make the appointment and was transferred to another dept, where my call just rang and rang. Finally a young lady answered the phone and before I could book my appointment she put me on hold for 9 minutes. I was so annoyed that I hung up and called my doctor to ask for a number to a different facility, but my doctor's office insisted I go to East River Medical Imaging and would book the appointment for me.
I arrived the day of my appointment 20 minutes early, knowing I would need to fill out paperwork. The front desk staff was amazing, greeted with a smile and a cheerful hello. Once I was finished with my paperwork, a young woman came over to me to tell me about a delay with the exam. It was more than obvious that she didn't care about the appointment delay, resulting in me waiting TWO HOURS to be called in for my exam. The MRI Tech was amazing and completely apologetic about the delay.
I DO NOT recommend East River Medical Imaging. I noticed them taking in people for MRI exams who arrived after me, not to mention no facility is worth waiting two hours to be seen. I should've known this place was no good and lacking customer service when they left me on hold for so long when I called to schedule my appointment. I've informed my doctor of the poor treatment and he said this is not the first time he's heard these complaints and will start to refer somewhere else.
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