153 E 53rd St, New York, NY | Directions 1002240.758441 -73.970444
Sun & Mon 11:30-10pm
Neighborhoods: Midtown, Midtown Center
Great service, good food – My friend and I frequent this location and usually have our meal at the bar. The staff is always super friendly and cater to your every need. The decor is nice and lighting is dim, good for romance. The dining room is big, but if you want to be cuddled up to a date, sit at the bar instead because the tables are huge in width. The food is freshly prepared, comes quickly, and tastes good. I recommend the mango sushi roll and the French wine martini. I didnt give them a 5 because no one is perfect and I'm sure they have room for improvement.
Hillstone, not Houston's – The Hillstone restaurant group decided to change the name of its NYC Houston’s locations and the rumors as to why have been flying. One says that keeping the name Houston’s (at their multiple locations) would have caused them to have to list calorie counts on all menus. The other invokes the long standing confusion with the fact that Houston Street contains neither location.
Calling to check the wait time late on Saturday night, the Midtown location had no wait. Although I did not want to wait, the 20s location’s 15 minute wait made me wonder if I was missing out on the better scene. Not waiting won out. After visiting (and enjoying) the DC area Houston’s restaurants, I was expecting much of the same. What I found were the staples I was looking for: the Spinach and Artichoke dip (probably one of the reasons they don’t want to show calorie counts, but delicious nonetheless) and the bone-in half Roasted Chicken. Adding some glazed carrots with mint and peas rounded out the meal nicely. I found what I was looking for, but the menu was much smaller than I had remembered and could be disappointing for first timers or veterans with favorites that do not make the menu.
Super all around... – Live jazz, friendly yet polite waitstaff, good food and an attractive, warm space. For us, a lucky accidental find, but we will definitely return!
give this a miss and head to park ave location – dont walk passed... RUN
poor excuse of a houstons restuarant, goto the park avenue location.. the difference is for all to see.
staff not friendly here, or the least bit helpful, and whats with the limited menu. Really cant stess enough goto the park ave location,
went here at the weekend to give it the benefit of doubtand walked out after waiting 20 mins for our drinks.. and it wasnt busy forget it
How can you say no to a paying customer? – We went to Houston's on 53rd Street. In all my years of eating in NYC, I experienced a first. At dinner, my friend ordered a second glass of wine and the waitress insisted she finish her first before agreeing to bring it. There was one sip left in the glass. No one was drinking excessively or acting inappropriately. When we expressed our dismay to the waitress (who otherwise did a very fine job by the way), she told us it was corporate policy and was clearly uncomfortable talking about it. Who makes the rules in this place? This is New York. If you order a glass of wine, you shouldn't be refused or given ridiculous conditions.
Last year I went there on a cold day and the hostess insisted I remove my winter hat. Company policy. Before she even got us to a table. I thought that was rude, and potentially embarrassing. What if I had been disfigured or undergoing chemo? I dismissed that as poor judgement, but after the wine incident, I can say they've lost a table full of customers.
Roomy banquettes and hefty portions typify this polished American grill that's popular for business deals and special occasions. – In Short
Burnished brass and stained wood complement roughly mortared brick and the occasional plant. Amid ubiquitous earth tones, corporate types and small parties (celebrating or simply living large) occupy deep booths done up in fine upholstery and lit from above by pin spotlights. Burgers, prime rib and steaks are the specialties of the house, but the menu also includes salmon, salads, pork chops and roasted chicken.
Bad for large groups & questionable kitchen practices – Six months ago, I dined at this Houston's location and really enjoyed my meal. The food was good and the atmosphere was cozy with dark wood cubicle-type tables. Although the restaurant is a bit dark, my visit would have garnered a 4 star review. Last night I had a completely different and uncharacteristically poor experience. This review will focus on this most recent visit.
WE CALLED TO MAKE A RESERVATION for a table of eight. We were only told that they do not take reservations. At any other restaurant, that wouldn't have been a problem because we were willing to queue for a table. However at Houston's, they don't have a table that can hold eight diners. The reservation operator failed to mention this fact. So after we arrived and waited about 40 minutes, for what we believed to be the forthcoming table for eight, the hostess said the largest table they have will only hold seven. She also said, "It's a tight fit."
THE MORE DISTURBING PART OF THE EVENING occurred while we waited for the table. Houston's has an open kitchen were you can see almost everything that happens there. A waitress brought a plate of food back to the grill chef. The plate was obviously from a diner that was finished with his/her meal and not eaten the lettuce, tomato, or the remaining the french fries. I personally observed the chef throw out the leftover fries and then he removed the lettuce and tomato from the dirty plate and placed them on a clean plate. The chef served ribs on the plate with the "returned" lettuce & tomato and sent it out to a different customer. I was unable to wait to speak to a manager about what I saw, although I will be returning to make the complaint.
I REALLY DID ENJOY MY FIRST VISIT six months ago and I am terribly disappointed about what I saw. I'm not sure if I'll return to eat there or at the other locations. I'll speak to the manager and listen to what s/he has to say before I make my decision.
Nice atmosphere & fantastic customer service – I had been to this particular location a few other times--to meet friends for drinks--but this was my first dining experience. After a day of shopping, my mother & I went for a late lunch. I didn't realize they only served local/small brewery beers (which I don't generally drink). Our server, CARA, was very accommodating and brought me samples of 2 beers to try (I went with a glass of wine). My mom ordered the Asian chicken salad(?) and I went for the Black Bean & Rice veggie burger. I asked our server a few questions about what it had on it. When it came, I noticed right away there was mayonaise on it. (I hate mayo.) Okay, so I scraped off the mayo and was planning to make the best of it. I took a bite--it was awful. There was some sort of barbeque sauce on it. I took another bite to see if maybe I could like it; but it was really bad. I took off the "burger" and was just going to eat the roll & toppings (b/c I didn't want to be a pain in the a** customer who sends things back) only to find there was also mustard on the bottom (hidden underneath the 'burger'). Yuck. Just as I was trying to salvage something from my meal, CARA walked by and asked how everything was. I said I was discovering all sorts of toppings that I did't realize were going to be included. She was so apologetic and offered/insisted having the kitchen bring out a new 'burger' without the mayo, mustard or bbq sauce. She brought it out about 5 minutes later (and it came with a whole new order of fries too!) and it was 1,000% better tasting. She came back a couple minutes later to check and see if I was happy with it. When the bill came, they did not charge us for the second 'burger.' The fries were awesome and my mother said her salad was great too. When we left everyone from the host to the other servers were extremely friendly. I don't know if I would re-order the same meal, but I would definitely go back because the great customer service made up for what could have been a very bad meal.
Great Food and Service – Service was great. Spinach dip is a must have. Everything looked good, but alas my eyes are bigger than my stomach and wallet. Good for couples, dark and mysterious.
Horrible Hostess, Blah Food! – My friend and I went there at 4:30pm for an early dinner. It was not packed at all and the hostess wanted to give us a tiny booth. I notice that there were plenty of empty larger booths available and requested one of the larger booths being that we had tons of bags from shopping all day. This blonde hostess must of had her hair bun too tight, gave me the look of death for requesting a larger booth. She then rolled her eyes and guided us to the booth requested and did not say a word. If she was paying for our meal I would have taken any seat but her attitude was unbelievable!
Our waitress was nice but very slow on the service and it wasn't a busy day at all. I asked for the prime rib, medium rare and I received the steak totally raw!!! I have been to Houstons before because of work gatherings. But I never experienced anything like this and I was pretty shock to know that they actually hire people that are unfriendly and unprofessional.
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