1000 Third Avenue 59th Street and Lexington Avenue, New York, NY | Directions 1002240.76227 -73.96727
M-Sa 10am-8:30pm, Su 10am-9pm
Neighborhoods: Upper East Side, Midtown, Lenox Hill
Modern day robbery. I think not. – I was walking from the 6 train to the F train to come home with my son. We came across this location and I wanted to take a quick peek inside. We went in, hit the boys room, (quite clean and nice might I add) then checked out some clothing items.
HOLY CRAP! $80 for a stupid Marc Jacobs Tshirt with some weird monster in the front?
$80 freaking dollars for this? Who the hell would buy a stupid T-shirt for $80? Yes, it felt very soft and comfortable, and yes it's "Marc Jacob", whoever the hell that is, but it's a stupid t-shirt.. It's bloomingdales... And it's $80...
I didn't look at anything else, I was done after that.. My son showed me a hoodie and told me he liked it, mind you, it was a sleeveless hoodie, SO THE HOODIE HAD LESS MATERIAL THAN A REGULAR HOODIE!. It did not have sleeves.. OK??
$120 for the stupid sleeveless hoodie... Now can I afford to buy it? Sure I can buy it, I'm not rich, but I can drop $120 for something worthwhile, but for a stupid SLEEVELESS hoodie? Holy crap!
Bloomingdales, you guys are out of your freaking minds..
That is all..
Mens' Suits - Negative Customer Service Review – Bloomingdales MENS' DEPARTMENT -- Negative Customer Service Review
Over the past four years, I've bought a number of Zegna suits at the midtown Bloomingdales, averaging around $1100 per suit.
Recently one of these suits, only two years old, suffered an irreparable tear in the pants. This was not due to getting snagged on anything - I simply turned around and the fabric separated. I fully blame Zenga, the manufacturer, for this, but I did expect the retailer to be able to give me some advice about how to rectify the situation (other than throwing away an otherwise intact $1100 suit). I called the Bloomingdales suit department, and they told me to bring the pants in, and they'd see what they could do to help.
When I showed up, the manager I met with was utterly useless. She first offered me some painfully obvious advice (something to the effect of "this tear is irreparable"). She then proceeded to offer me a slight discount for a new pair, which I would've appreciated and found to be a satisfactory response, then quickly reneged on this offer when one of the salesmen objected to her selling me just the pants without the jacket. Finally, having failed to offer anything of substance or show real concern about assisting me, she stood there silently and awkwardly, as if hoping I'd eventually just walk away if she waited long enough.
Again, I didn't expect Bloomingdales to replace the item or even to offer a deep discount for a replacement. And perhaps this young woman doesn't have the interpersonal skills to succeed in a customer service role. However, the fact that a customer service manager showed zero real concern for the situation or interest in offering genuine assistance is unacceptable. It was crystal clear that she viewed getting the complaining customer out of the store as quickly as possible as her only job in this situation.
Moral of the story: Bloomingdales doesn't offer anything special in terms of selection or price, so I strongly recommend buying your suits somewhere with real customer service. They lost a loyal, long-term customer for good.
check it out! – Bloomingdales is one of those stores I thought I would never visit, except for my once a year excursion to pick up my sisters birthday clinique order, because its one of those stores that my mother loved, and seemed “out of date” to me – but I was wrong. Recently I went in with a friend, and found that it was more than just cosmetics and perfume. They have an amazing amount of ultra cool designer gear, and lots of it, including handbags, swimsuits, and dresses, along with a killer shoe section.
While some of its pricey they also have clothing for those of us who are on a tighter budget – I just wish there was more of it, which is one of the downsides of Bloomingdales. I also loved the staff – they were super helpful without being intrusive, which was a pleasant surprise from many department stores these days. All in all I suggest checking it out because you may well be pleasantly surprised.
Best sales section – Believe it or not Bloomies has an awesome sales section where you can find some incredible deals. Just the other day I bought a Juicy suit for 60$ ALL TOGETHER! Also they always have cute shoes on sale!
The Worst Wedding Registry – DO NOT EVER REGISTER WITH BLOOMINGDALES FOR YOUR WEDDING.
I had the worst nightmare with them. They delivered all my gifts via FedEX but with NO SIGNATURE REQUIRED! Even after I called to tell them (talked to the service center in St. Louis) to require a signature, they told me their systems wouldn't allow this. As a result, half of my gifts were stolen because they just left them on my doorstep when I wasn't home.
How do you tell a Corporate Moron like this that they are a Corporate Moron? Do they have the slightest clue about Customer Service or are they back on the road towards bankruptcy because they ignore customers?
High End – Great clothes....if I had a few million in the bank I could probably sit in there for days and still want to buy things. Everything from designer t's to great armani suits to dolce sunglasses. If you have the budget I highly recommend.....great stuff
Bloomingdale's Wedding Register – This place would be the worst place that a bride in the New York/New Jersey tri-state area could register. I attended an event sponsored by Martha Stewart Weddings and Wedding Wire tonight where Vera Wang and Darcy, the Editor of Martha Stewart Weddings were guest speakers. The event was highly disorganized, one of the Bloomingdales Staff who was showing the lovely Vera Wang China didn't know how to display the china for the actual potential brides that might have registered at Bloomingdales (which looked like it was about 20% of the 150 people that were actually at the event). The show was filled with long lines for everything (again for people that didn't look like potential brides and that they had just walked off the street). Also, Bloomingdales staff gave me grief about getting a gift bag because during the beginning of the show I was supposed to check in with the staff and receive a card that I was supposed to get all the vendors to sign to prove that I went to their table, even though I had called in to RSVP two people for the event two weeks ago and did speak with a few potential vendors. Besides the great talk from Darcy the Editor of Martha Stewart Weddings and Vera Wang, and the lovely floral and table setting displays at the store, the rude attitude from Bloomies employees towards an actual future bride who would've registered at 59th and Lex because of the Vera Wang Waterford Collection displayed during the show will take her business across the river to New Jersey's Bloomingdale's Riverside Square Mall in Hackensack. At least the staff across the river can run a civilized event (attended a Bridal Event there last March where Carlos Bakery, Rockleigh Country Club catered) and promote their products and also treat potential customers with some dignity and respect.
Where's the help? – I love Bloomingdales. I shop here quite often and most of the times I don't get any help from any of the associates. I guess I don't look rich or snobby or high-end enough for them. There was one time I went to buy a few pair of jeans from the denim department and the cashier rung them all up and looked at the total and looked at me as if I couldn't afford it. There was also one time my sister tried to return something she purchased online to them and they sent her to 3 different cashiers in order to get the return done...and it wasn't like they were all friendly anyways. They need to stop "selectively" assist certain people...and help out everyone...it's unfair for the customers, especially when they want to spend so much money at this high end department store. I now take my business to Nordstrom.
Terrible Customer Service – Living in NYC for 10 years I have, of course, shopped numerous times at Bloomingdales. I went to register for my wedding this past weekend (right after my recent registry experience at Crate and Barrel) - wow, what a difference. Crate and Barrel - staff was helpful - they will walk you through one section to the other and pass on to another associate if it is not their area. Bloomingdales - I had to repeat info several times - my online site wasn't working for a week . . . nobody helped me, nobody informed me that perhaps making an appointment would be better, etc. etc. I finally got to talk to someone in their department and when I offered my feedback she rushed me off the phone, and didn't want to hear it and instead got defensive "why are you taking it out on me" kind of attitude. Listen - you work in the service industry - it's your job to value customers. If you don't like to hear negative feedback - don't work in this industry.
I went to Bloomingdales to specifically register for all their crystals, blah blah - but forget, I'll take my business elsewhere. They make the experience a headache.
Awful customer service- Brides don't use their registry! – I ordered 2 items from a friend's bridal registry and only one was shipped! I was horrofied to find out one of the gifts did not arrive and this is even after calling them to reconfirm. So I called them up again to re-process the order and their customer service personnel are retarded. I had to keep repeating myself and spell out everything in phonetic alphabet tables! After being on the phone with them for 20 minutes I get a confirmation email with still the wrong billing address! Unbelievable.
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