Brooklyn >Event Planning > La-Villa Conference & Banquet
11500 Brookpark Rd, Cleveland, OH | Directions 4413041.419875 -81.769003
I have been to La villa a couple of time for different occasions and I thought it was nice. The location is not ideal though. I decided to use it for a big dinner party (+300 people). The experience was awful.
Rooms are nice. Nice lighting and carpet.
Some of their food taste authentic.
Big and free parking lot.
One day before our event we received our bill and it's over $1000 more than what we agreed on. We had to spike up the charges 50% on everybody confirmed coming. Some people cancelled and it was very embarrassing and exhausting to deal with guests complaints about the price.
The room we received was smaller and different than the room we asked for. No explanation was offered.
Some of the food was cold when served and some tasted bad. Under-cooked meat, oily fish, and not enough salad. Some guests actually had to fill up on deserts.
They tried to make up for the spike in charges by offering some free food, but it was nasty.
The management at La Villa lacks professionalism, organization, and communication skills. We had some guests who needed extra tables and seats. We asked one of their staff, she came back after 15 minutes with only two tables and no chairs or linens. She disappeared without bringing chairs and I found her later on hanging out with some teenagers from the party trying to hock up an iPod for music. I learned later that La Villa owner almost got into a fight with one of our guests because the guest asked for cups and ice 3 times and got blown off. Very embarrassing!
We arranged for some entertainments for the children, but the mic in that room wasn't working. We moved it across the hall with no help.
Some tables had no utensils or napkins. Service crew is very lazy and unprofessional. They never greeted guests or smiled. Some of them would push the chairs with their feet to pass. One of them actually piled up some utensils on the table and walked away. Some plated were dirty right from the serving rack. They had some watermelon seeds stuck on them.
In general, very expensive place for such a poor and rude service. We heard complaints from our guests about almost everything. We are thinking of suing them. STAY AWAY!
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