5124 Hollister Ave, Santa Barbara, CA | Directions 9311134.434956 -119.802987
Terrible customer service – I left my glasses clip to be repaired and they didnt even keep in touch with my on its progress!!! I will never ever buy anything from this company again!! Very disatisfied about there service there service sucks
Also very disappointed – Had the same problem. Coating came off one pair of glasses after just over a year. Obviously defective. They refused to repair or replace saying manufacturers warranty ran out after one year.
Not their problem!
Eventually offered 35% discount off a new pair.
No way I'll get ripped off again by these guys.
They just lost a loyal, multi year customer to Costco when they could have made lifelong friend and advocate. Go figure!
Disappointed – The people here were extremely nice while I ordered 500 glasses loaded with all perks. But less then two years later, while on vacation, the coating came off part of my lenses. When I called to ask they be repaired I was told the warantee on my perks was not valid because of some detail they had forgotten to mention while I purchased my expensive glasses. The girl on the phone didn't even say "I'm sorry." I now have to throw the glasses away. Have never had this trouble with any other glasses--therefore I would question the quality of the lenses they are selling if I were a new customer. My glasses didn't even last 2 years and I wasn't rough on them. Ouch. 500 dollars. And no warning about warantees.
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