2135 Broadway, New York, NY | Directions 1002340.781074 -73.981608
Mon-Sat: 7am-11pm, Sun: 9am-9pm
Neighborhoods: Midtown, Upper West Side
Don't come here hungry because you will want to buy everything! With homemade gourmet ready-to-be-eaten-right-this-second dishes and a wide array of healthy groceries, this place will not disappoint.
This place is going downhill real fast. I was a former employee, and was fired over a customer complaint. So I feel somewhat obligated to air out the discrepancies I have seen there. All the prepared food is recycled and sometimes weeks old. As employees we where told to tell customers the left over food is donated to city harvest, but in actuality, the homemade chicken salad is turned to the curry chicken salad with just a dash of curry powder. The chicken melenase is quickly turned to chicken parmesan by adding a slice of melted cheese to it. If you see the dish in a square with cherry tomatoes that means the plate is old and we where supposed to feature the dish to get rid of it quickly. If any one has ever noticed, the chicken ducks and ribs are all cooked together, cross contaminating all of the meat cooked in the rotissery. Also, if you are interested in getting anything sliced in the prep foods area, make sure the server washes the knife. The utensils are stored in a bucket of water and sanitizer and is rarely changed, leaving beef, pork, chicken and turkey residue all over the utensils. The fish department stuffs the mouths of the fish with smaller fish to increase the weight of the purchase, and the most appalling thing I seen at this place, they sell SHADY BROOK ground turkey straight from the package as there own with a 2 dollar mark up. And in the summer time, nothing is done about the flies in the bread department. the flies sit on all the bread and sweets all day.Very corrupt place, does not care about customers, employees, or image. You think it's a co incidence that the customer service is soo poor. It's because the staff is treated very poor. Unless you schmooze the right people. I would never shop there and I encourage upper westsidders to consider bringing their business elsewhere Read less. Also the reason they started pre packing their chickens is because they are not tiring the weight of the plastic containers. Giving them about a dollar mark up on each unit sold.......crooks.
Smoked Salmon--Farmed??? – Hadn't been to Citarella in over a year, but twice in the last three weeks, and a patron for years, even long ago when it was Balducci's. And when I go I always can't resist the smoked Scottish Salmon....However three weeks ago when I ordered the Supposed Scottish Salmon it had a funny taste, per everyone who tasted it. So when I went this time I asked for a sample,( still the same and not what I was used to) and then a sample of the Maine fish. The Maine fish had a better taste so I ordered it. When I came back from other shopping I asked a question that I thought would of course be no.But to my surprise and disappointment I was told this $40. per lb. fish was indeed farmed. So that's it I'm now done with Citarella. This fish could actually be harmful to anyone whoe eats it. If I have to in the future, I'll have the real thing shipped from Alsaka. How can you call it Scottish salmon, if it's farmed. That could be criminal for not posting that it is farmed.
Horrifying, rude, obnoxious cashiers. Do not go! – Excellent selection of food is ruined by obnoxious, rude cashiers. Do NOT shop here. You're only rewarding them for it. There are other stores that carry excellent produce and don't treat you like you're garbage. Go to Garden of Eden or Whole Foods. The fact that management tolerates such horrible rudeness at checkout shows that they hold their customers in contempt. They scowl; they don't respond to you when you say hello or thank you; in fact, there is never a thank you. This place is abominable. Shop elsewhere.
The best of the NY gourmet markets – Everyone talks about Citarella's fish (and they should because you won't find fresher anywhere), but I love the meat department. The butchers are always friendly to me and make suggestions for cooking, if I ask. Of their prepared foods, I love the lobster salad, broccoli rabe (always cooked perfectly) and there is nothing like their rotisserie chicken, which you can smell from the street. I don't know what they do to it, but no other chicken tastes like Citarella's--it's moist and flavorful and completely yummy. Some of my other favorites: Lemon Tea Cake (has a very tangy kick), Apple Strudel, fresh mozzarella and the Citarella sauces in the jar. They taste as good as homemade and are very reasonably priced. In fact, many of Citarella's products are reasonably priced. In the case where items are expensive, it's definitely one of those 'you get what you pay for' things. I'd rather have a truly satisfying steak or soft shell crabs and pay a little more, than something mediocre at a bargain price.
Horrible catering – They called it "catering service". I ordered "prepared" food for a company party. The food showed up on time, which is great, but everything was freezing cold. I called these guys for CATERING, and all they did was drop off trays of freezing food for a company party. When I asked if they were bringing in the sternals and heating/chafing dishes in a bit, the guy looked at me like I had 3 heads. Then when I called Citarella, they said, "we don't do that". So, I had to run around the neighborhood trying to find a cafe that would lend/rent me sternals. Cafe 28 by the way totally came through. It's located on 28th b/w 5th and Broadway and they were AMAZINGLY sweet. Not only did they lend me sternals, but they sent two guys who came to help me set it up and charged me only for the alcohol heaters. I should have gone to them for catering in the first place!
Boo to Citarella. Go to Cafe 28!
It is contagious – Not only are the checkout people mute about basic greetings and thank you's apparently it has spread next door to Fairway markets! I guess it is hard to get someone to be nice when they are standing on their feet all day and probably getting underpaid for their efforts.
The finest fish market on the Upper West Side is now about more than just fish. – The Scene
Five blocks south of Zabar's and just a few doors up from Fairway, Citarella is widely considered to be the finest fish market on the Upper West Side--and among the best in the entire city. The gourmet grocery chain now includes locations on Upper East Side and the Hamptons, along with a fine-dining seafood restaurant in Rockefeller Center.
The presence of a butcher has put the quality of meat in line with the quality of the store's fish. There's also a prepared-food section in this bright and airy shop, with an emphasis on the sea. As it continues to strive for one-stop shop appeal, Citarella has converted its second-floor offices into a domain of charcuterie, coffees, pickles, smoked fish, cheese, chocolates and pastries.
Very Rude Service – The management of this establishment should invest in some customer service training for the employees. Thank you is never said by the staff, nor is it acknowledged by the staff, if it is said to them. I was the only person at a counter, and I practically had to beg for assistance, which was provided without a smile, and with a very negative attitude. This makes for a very unpleasant shopping experience, even if the quality of the food is good.
Rude! – This place has some great quality items, true. But one should not have to endure the incredibly rude staff to shop here. Talk about pretentious! This is Manhattan... there are tons of other food markets where you can buy the same things, at half the price and none of the attitude. Shop there instead! If not, consider yourself warned...
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