Catering >City Grill
269 Columbus Ave, New York, NY | Directions 1002340.777786 -73.978522
Neighborhoods: Upper West Side, Midtown
wonderful staff – We're impressed that our server genuinely cared about us, especially considering the rude, demanding diners around us. The same kind of people were near us other times there. Our waiter was honest about opinions of the menu items. My Tilapia/my husband's Hawaiin Salad were excellent, even with the changes we made. Another waiter was happy to get us more water while our waiter dealt with a woman throwing a fit that her coffee was "hot" but not "hot enough" and children who threw food and screamed for more juice every minute. I'm not sure how the staff stayed in such good spirits with the irrational demands being made by customers who seem oblivious to everything going on around them and who subsequently left 0 to 10% tips. If you like quality, inexpensive food and kind waiters, eat here. If you get annoyed by obnoxious people, you're better off dining elsewhere.
bad service – I think we waited about 15 minutes for water. Also, we didn't even seem to have a waiter for 30 mins despite having to get up and ask the maitre'd for some service! Then the food took another 40 mins. While this place has a diverse menu and is reliable for an easy inepensive meal, the service ruins it.
Don't go there – We've tried this place a few times because it always looks busy so we thought maybe we just had bad luck. After the third time, we realized it wasn't us. The food is bad and inconsistent. You will order the same thing as someone across from you but yours may be missing a significant side that should accompany it (happened twice) or try something one night and it's okay, the next time it's terrible. Service was rude as well. I don't know how the place used to be but it's bad now.
Great neighborhood place. – City Grill is a great place on the UWS that could appeal to everyone in your group. The menu has good standards, but also more interesting fare and specials, which should appeal to everyone from the burger crowd to the food snob. Service can be spotty sometimes, but that can happen anywhere. The wine list is also very reasonably priced. If you want a reliable UWS neighborhood restaurant, the City Grill is it.
Nice lunch – We had lunch at City Grill on Saturday, and it was delicious. My husband had the Oriental Chicken Salad, which was fabulously addictive, and gigantic. We both kept eating it long after we were full. My Western omelette was more like a frittata, chock full of ingredients, and I loved it. Service was very attentive this time, an improvement over our last visit.
Looks are deceiving. – Walking around the westside this restaurant looked promising. Looks can be deceiving. The waiter seemed truly disinterested (he forgot to bring the bread basket and the wine was served after he delivered the entrees. The rolls -- one of which was truly a "sour" dough were tasteless. I ordered one of the specials-- barbecue chicken-- which had to be sent back to the kitchen because it was served uncooked. Did not bother to stay for dessert. Honestly, I suggest you don't stay for the main course either.
Slippery Slope Down – City Grill used to be my neighborhood favorite- to eat out at and order in from. The management and chef must have changed (even though the wait service says no). The last time I got a salad, I got taco garnishing for lettuce! And the turkey dinner was 100% fat, no meat!
Good Food, Horrid Service – Three of us went to the City Grill last night and first the not so pleasant...It took nearly 15 minutes for a waiter to acknowledge us. We had to complain to management before we could get service. Once we got our waiter, the service was horrible. The food on the other hand was straight forward good and won't break the bank.
impressed ... – Went there last week. Great fresh, hot food. Great presentation for the price. Good selection of dishes. Attentive staff, that didn't hassle. Good value. Some really nice entree's for $10 - $12. Good portions. Comforting decor and bar. Good neighbourhood vibe. Pleased all-round and going back tonight!
From Top to Bottom! – Visiting the Upper West side frequently, this restaurant quickly turned out to be a place we loved to go to. The menu was excellent, always with delicious specials, good prices and excellent service. Then new management took over; the menus changed, new cooks, and this place went from top notch to rock bottom. After our last and final visit, we received cold food and greasy veggies from what must be a novice cook. Although the staff is always super friendly, its a shame what has happened to this place!
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