247 West 72nd St, New York, NY | Directions 1002340.77936 -73.98342
Daily 10AM - 8PM
Neighborhoods: Midtown, Upper West Side
Four stars – I had a few facials here and I felt they really helped my skin. My skin feels more clean and has cleared up considerably. I would definitely recommend this place!
I was quite surprised.. Not in a good way – I had called middle afternoon to refer my friends and family to hopefully get a group discount. The woman who answered was VERY rude and hung up the phone on me.. I will never contact them or refer anyone to them again.
AWFULLLLLLL – Today I used two out of the three vouchers I purchased online, for the Shangri-La Day Spa. I will begin with my experience of the unprofessional conduct in customer service I received from this location when I wanted to book the two appointments for myself and my boyfriend.
When I called to book my appointment I was regarded kindly until I mentioned that I had purchased the vouchers and wanted to book two of the three appointments in one day. I was told they could only accommodate taking us on days when their REAL customers did not need the spot, I was taken back by this amazingly rude remark, but continued to book with them because I had already purchased the vouchers. Throughout this conversation she mentioned her REAL customers needing accommodations more than I did, but I dismissed the remarks and hoped for a better experience on my arrival.
We arrived at the spa in the morning 15 mins ahead of time and before heading inside I placed a courtesy call to alert the front desk about my early arrival, and to make sure it was OK to enter early. I was rudely asked not to come in to the location until my allotted time because they had REAL customers to tend to first (that word again was thrown around). At this point I already feel belittled by the REAL customer remark, but felt powerless having already spend money on these vouchers.
On our arrival (I will not go in to the aesthetics of the place) we were confronted by an unprofessional Asian lady who bombarded me as I walked through the door and asked me for my name and the vouchers as well as how much I purchased them for . I think it was very unprofessional for her to ask me that question when I presented her with the voucher information, and explained over the phone and in person it would be a 30minute session for each.
This does not even begin to explain what happened after this! I am beyond appalled with this place! The ?massage therapist?, and I use this phrase LOSELY! RUBBED my back! I never felt her fingers on my back, and when I mentioned to her that I procured a 30 minute massage and I did not expect to get rubbed for 30 minutes, her response was ?There is nothing we can offer you for 30minutes?. WHY did they offer this as a voucher possibility if this was not going to be HONORED!
My boyfriends massage was a different story, he came out with nail marks on his back! I am disgusted!!! Not only did we not get a massage and walked out with more pain on our backs then what we started with, but throughout the massage we were consistently reminded that gratuity was not included. My massage therapist actually waited at the door and asked again, I gave a generous amount because I felt obligated and a little pressured by her demeanor when I tried to walk by, regardless of the horrible service we both received.
On my way out of the room I asked to use the bathroom, the Asian lady stopped me and said I could not go until I emailed her the vouchers. I asked my boyfriends masseuse for the em
The owner is a con artist – I paid in advance and she forced me to pay again. i paid for a 30min massage she made it a hour just so she could charge me again and said it was my fault like i was suppose to keep track while getting the massage.she was ranting not listening......just plain unprofessional.
Voucher holders beware! You will feel cheated – For anyone who is going for a facial using vouchers BEWARE! The owner does not give you a regular facial because as she told me: you are using a voucher. So instead of a spa facial, i received a facial so simple it was equivalent to the free mini facial you get at the cosmetic counters in Macy's!!!! All I received was a simple wash, extraction and a thin layer of mask. And I was told to tip on the full amount of $85!!!! I will never go back.
totally wonderful! – I had such a wonderful experience at this spa! It has such a soothing and peaceful atmosphere. The massage was fabulous and the facial left my skin feeling radiant. The service was kind hearted and sincere. I highly recommend it!
not a good massage – we did not like our massages. i am sure we can find a better place.
amazing experience – I got a deep tissue massage here and it was amazing. The therapist Jo was great, really sweet, told me before hand what to expect and if I have any problems to let her know. She took her time, asking if I was ok each time she did something different.
After I finished they made me sit for a bit, relax, gave me water....
I would definitely return here.
If you like pain, come here. – Just came back from my 1st and last experience here.
First came the facial. The woman was extremely aggressive with her hands and she kept talking to me the whole time. I just wanted to relax, but i couldn't breathe because the steam was blowing right into my nose and she kept covering my nose with her hands. The extractions were beyond painful. My foot kept twitching from the pain in my face, it was that bad. My face is severely red and full of marks from the "extractions." I'm afraid it'll take weeks before these scars go away.
Then came the massage. Different woman, with a bandaid in her finger that I felt scratching my back. I let her know that she was scratching me and she took off her bandaid. For all I know, she was probably bleeding all over me. She blew her nose very loudly and kept sniffling. I hope i didn't get sick from her. I was in pain for about 85% of the time. When I told her that it hurt, she would continue doing it on the painful spot, as if i had said nothing. She also kept talking to me the whole time. My shoulders do feel better though. That's about it.
I'm a huge fan – I thought I'd try Shangri-la since I was looking for a spa that could take a last minute booking and that was close to my apt. I booked the 3 1/2 hour treatment for $195.00 (you can't beat the price) and I was extremely pleased with the services I received. I have since gone back and have gotten two additional facials from the owner. She is amazing with skin. A little background on my skin; I 'live' at the dermatogist, I've gotten Polaris laser, Glycolic peels, Fraxel laser (which I love by the way), everything but needles stuck in my face. Not for vanity (ok maybe a little) but because I keloid (can get scar tissue) and used to have major breakouts so I'm always healing my skin from past sun exposure and some scarring. Every time I have gotten a facial from the owner (sorry I dont remember her name) I get compliments on my skin from several people. My skin looks clean and has a fresh glow. The reviews below are correct when they talk about her discussing politics or asking personal questions and I was a little taken back. But note this, she is just a very passionate person and loves discussing important matters. Should it be discussed elsewhere? Probably. But she never criticizes your position or thoughts, she just likes to educate herself and hear your views. She seems to care about everything (including her clients) and likes to talk about important issues (I had a conversation with her about why she discusses this with clients). Just keep in mind she does this with the best intentions and if you can deal with talking during a facial its a place worth visiting.
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