Tailors >Kim's Custom Tailor
200 W 89TH St, New York, NY | Directions 1002440.789781 -73.974082
Neighborhoods: Midtown, Upper West Side
Unprofessional work and behavior – My advice is to stay far away! I brought three pairs of pants to Kim’s on a Wednesday to have the waist taken. and one of those to be hemmed. Without my asking (since I was not in a hurry for the pants), Kim volunteered that they would be ready on Friday. I went back to pick them up Friday afternoon and was told they weren’t ready because it wasn’t after 5:00. She had not that they would be ready on Friday. So I had wasted a chunk of time on this trip, in a 14-hour-a-day workload. I went back when I could to pick them up and tried them on when I got home. There was something wrong with every pair. On the pair that was to be hemmed, one leg was two inches too short, more than an inch shorter than the other, and the longer leg was an inch short (think clown pants). I’m not exaggerating at all; I measured them before I took them back. I called Kim that day and told her about the hem, and she said she would fix it. I told her that my schedule was absolutely packed that week and there was no time for me to stop by, so it would be the next week. She said fine. I went in the next week to have the hem fixed. I happened to notice on the ticket she gave me that she had put a $15 charge on it. I pointed out that she was fixing her mistake, and that there shouldn’t be any charge to me. Then she denied that she had done the work, saying that wasn’t her hemming! When I said it certainly was, she said I must have washed them a lot! Now really. Washing pants doesn’t make one side more than an inch shorter than the other one, and I hadn’t washed the pants, particularly since they were now too short. I showed her the receipt I had for the $75 I had paid for the three pairs of pants so she could find the item on the computer, and she grabbed the receipt out of my hand. We both looked at the itemization on the computer, and it was clear that that was the pair that had had the waist altered and the hem done. She kept denying she had done them. After arguing with her for a few minutes, I was getting upset and just wanted to leave. I told her to give me back the receipt and I’d take them somewhere else. She refused to give me back my receipt for the $75 payment I had already made for the work on the three pairs of pants! Up till that point, I was just going to write off the whole experience and wasted time and ruined pants. But stealing the proof of purchase receipt from a customer is crass and unprofessional.
First, I do NOT recommend this business’s work; the waist in the other two pants was not right (one still too loose, the other way too tight in the hips, which shouldn’t have been touched), and the third pair was beyond ridiculous with both legs too short, and one leg much shorter than the other. Second, everyone makes mistakes, and if she had just re-hemmed the pants, all would have been forgiven, but she did not back up her work. Third, lying about doing the pants was just infuriating. Fourth, physically withholding a customer’s previous receipt after they have already paid you is just so unprofessional and rude, and for that alone, I would NOT recommend this place to anyone. So unless you want to have a lot of your time wasted, and receive poor work and rude, unprofessional behavior, you might want to stay away.
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