Shopping >Westside/ritz Camera & Image
2400 Broadway, New York, NY | Directions 1002440.789637 -73.975163
Neighborhoods: Upper West Side, Midtown
Always a Pleasure – Did you ever notice the majority of people write bad reviews because they didn't get their way? There should be an ego test done before they are allowed to put their thoughts out there. That being said the people who wrote negatively of the ritz camera shop on 86th St. should go back to under their rocks.
Everytime I go into this store I am treated so beautifully by everyone there. The service is swift regardless of how busy it is and today it was very busy ( a testament to it being a great place). I wish all businesses had staff like this. So very knowledgable, friendly, great at reaching out to everyone around me, helpful and just plain awesome! Today I needed help with a photobook. (not the easiest project for me) Many staff took turns helping me. Particularly Andrea who made it fun and mitigated my frustration in learning something new. If you know someone who wants to buy a camera from quality people at a quality store this is your place. My husband bought me a camera from Ritz in August and it too has brought me great joy. I love it! They helped him pick the right one for me. I've had precious videos left for making into dvds and always a pleasure to leave it to their expertise. Any negative reviews listed below must be from truly horrible people because I've worked with at least five different people in this store and each staff person is a real gem!
bad, slow and rude. – after 3 tries in ordering my holiday cards/photos (turned out blurry and off-centered) i am not sure why i continued to be a customer at this place. btw, i finally gave up and sent out blurry and off-centered holiday cards. the prices are unbelievable...in a bad way. then they wrecked a roll of film and still make me pay 12 dollars for it. 12 dollars for something that had to be thrown away. lastly, i brought in one roll of film and after 12 days, it still isn't ready. not one person has said sorry for the delay or anything. they keep saying it will be ready "this afternoon" and i have literally gone in 5 or 6 times only to be greeted by annoyed looks that im back. well, if my pictures would have come when you said they would, i would not be coming in every day. i'm completely blown away that this place has any customers at all. i'm even more blown away that they hire such rude people.
i would be willing to forget such bad business if the employees were at all apologetic, but quite the opposite, my friends.
They lost my business DVD. – I took a DVD to Westside Ritz Camera to be copied. I paid in advance and days later returned and picked up an envelope containing 2 DVD cases. I opened the envelope at home and prepared to return the original DVD to a person I do business with only to find the case empty. I had only received the copy. I rushed back to the store and was told without apology, that they lost the original. I was surprised by lack of professionalism, responsibility and concern. I explained that it was a business DVD and not mine to which they basically shrugged. I will never go back. I think that it is high on the list of worst retail experiences I have had or heard of.
Very disapointed: apalling service & poor print quality! – I've been using Ritz Camera reprinting and enlarging services for years. I'll never go back to this Broadway store after the experience I had this week.
Not only was the guy behind the counter totally rude, out of the six photographs that I had reprinted/ enlarged: they reprinted 1 wrong negative, 1 photo was missing altogether, 1 was the wrong size and the other was in AWFUL quality (grainy and dark- and it wasn't even one of the photos being blown up!).
They also tried to charge me for 1-Hour processing even though I said I didn't need them any time soon when I dropped them off the day before.
AND I waited for 20 minutes (no joke!) for them to find my photos (which were on the floor, leaning against the wall.)
There are a few other printing shops along Broadway that I plan on trying out next time. By the looks of the people in line behind me yesterday, I'm sure I'm not the only customer they lost!
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