2561 Broadway, New York, NY | Directions 1002540.794740 -73.971833
Neighborhoods: Upper West Side, Midtown
Spare yourself!! – I have gone there since I have lived in the neighborhood for years... The one thing they do well are eye exams. I would trust any of the doctors there. Although, I decided to pick up designer sunglasses before going abroad. I was excited to get polarized sunglasses! So, when I was on my trip I realized there was a defect in them. I was very upset but thought that when I got back they would help me out. They looked at them and after they secretly debated for a while they said "you should take better care of them." I was floored!
I was very upset but have decided never to go there again. I was told that there is no place that warranties sunglasses. They do give limited warranties on there glasses. Well, I made one phone call... And what do you know? I found a place that does give warranties for sunglasses.
One of the worst customer experiences I've experienced – I would give this location no stars if that was an option - since purchasing a pair of glasses (had to be returned twice and still not perfect), contacts, and reading classes at a cost of over $1,000, I have had nothing but headaches. On top of poor quality, the customer service here is abysmal - a clerk was allowed to swear and verbally berate me while the manager stood by - I was returning the glasses for repair as they were under warranty and I was called a lying _____ among other names.) This store is a franchise NOT a Cohen's customer store so trying to get help form corporate was not easy. Go elsewhere.
Nightmare – (Note: this review refers to the location at 114th and Broadway) A word of warning: avoid getting lenses here. You will regret it. The sales staff are extremely friendly and helpful, and they have a nice selection of frames, but I spent $600 on two pairs of glasses and I had to return both pairs five (yes, five) times due to major problems with the lenses. First the prescription was too strong, then they forgot to give me the thin frames I ordered, then they forgot to give me lenses with reflectionless coating. Finally, when the order was right, the lenses had deep scratches on them, so I had to return them yet again. I'm still unhappy with the quality of the lenses--there are spots in the glass and they look generally of very poor quality--but I'm afraid of what's going to go wrong with the next pair (plus, I'm sick of showing my face in there!). Buy frames here or get an eye exam with the pleasant staff, but get your lenses somewhere else: they don't know what they're doing.
Clean store, fashionable frames and great prices... – This weekend was absolutely gorgeous, I spent a lot of time sitting on the big rock in Central Park reading in the sunshine! When I first got there, the light was so bright I was having a hard time seeing my book and little else, so my girlfriend and I walked around a bit and found this cohens and we both were surprised by selection of sunglasses they had, a lot of these frames I've seen only in magazines, I picked out a nice pair of oakley glasses and my girlfriend got a pair that made her look like kinda like Angelina *MEOW* and we got both at a great deal and then we spent the rest of the weekend together in this great weather with great sunglasses.
A great experience – My girlfriends and I were walking around shopping and we came across this store. I needed new colored contacts and a new pair of eyeglasses, the associates helped me out with both, since I didn't need an eye exam they helped me by showing me any frame I asked for and when it came down to the colored contacts they had a great selection, they even had the color and brand I normally use at a lower price! So when I left I had new colored contacts and sunglasses! I was happy with the service and selection, not to mention the price!
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