409 W 218th St, New York, NY | Directions 1003440.870745 -73.912705
Neighborhoods: Uptown, Inwood
I would give them ZERO stars but I cant. Do NOT have your car fixed here. I dont care if you called AAA and they automatically towed it there. Kindly pay them for the tow if there was any balance due and walk around the area and find another place. DO NOT let these people TOUCH your car. It is worth the money to PAY someone to tow it to another shop. Ok so my boyfriend got his car towed there on a Friday night. The owner or the guy in charge, who is a complete A@& hole, told him the car needed a rack and pinion, OK we decided to get it fixed. My boyfriend picked the car up on Tuesday, which one thing in their favor was that the car was ready when they said it would be. Only problem, the car was SMOKING and had NO HORN. My boyfriend had to pull over to the side of the road to put antifreeze or the car would have overheated. Then the guy wants $250 to fix the horn. Calling around to other shops and to ford, I come to find out that the clock spring (the thing that makes the horn work) is frequently damaged during a wheel alignment. Which was done as part of the rack and pinion. So they cause damage to my car and want ME to pay for it. Now I think back to the smoking car and realize these shady folks (not the word I wanted to use...) intentionally drained all the anti freeze to cause further damage to my car...yep...these guys will do more damage to your car to try to keep you coming back. This is the OLDEST mechanics trick in the book...My brother in law is a mechanic and told me thats the trick of the trade. Wish he didnt live in Texas or HE would have fixed my car. BOTTOM line, Inwood is LINED with auto service shops. Find another one!!!!
UN effing believable. almost 3 hours for a simple tow in the snow. DO NOT EVER use these people, it dawned on me their AAA calls they know they have the sale so they will chase after every private callout and leave the AAA people in the lurch while grubbing money from private callers. I waited so long for them to show up, the snow that cause me to get stuck in the first place MELTED from traffic and heat and I was able to back the car into a usually busy 2 laned access road, then make it up the short hill to my home. I called AAA to cancel and when I got it to rip Don Glo a new one, thats when the tow driver called me. Are you KIDDING ME? If you live in Yonkers, or lower Westchester, and AAA tries to use Don Glo, tell them you DONT WANT them, use County Towing North. I've used them before and they had further to travel and got there within an hour. Whadda bunch of maroons. :-<
Don Glo just gave me a tow.... so I see all the -ve reviews and thought I have to share my experience. First off, my vehicle cut out while on the FDR and AAA sent Don Glo to give me a tow. Had to wait a while, apparently due to them being busy, but they came in the end and the mechanic (Roger) was very polite and helpful. He didn't have any tools with him, or extra gas (aren't AAA supposed to always bring these things?) but nonetheless he looked at the vehicle and said it seemed like it just ran out of gas (although the gauge was not showing empty). Next day I get a call from Don Glo telling me the fuel pump needs replacing and it will cost $1000 !!! After some discussion they conceded that in fact the whole system is working fine expect the gauge is off. If I am happy to live with a faulty gauge then the vehicle is fine ! The discussion I had with Roger really helped in me not getting sucked into a $1000 bill. When I pick up the vehicle, yes the staff are a bit crude, but this is the bronx, that is how people are around there... nothing particularly bad about the garage staff. Had to pay $60 check-out fee ... I think that was fair enough - garages always pull stunts like this and to be fair they probably spent a few minutes looking at the engine once it was towed to the garage.
So in summary, if you get towed by Don Glo, expect an OK towing service but dont' expect on the spot fix. Expect a quote for expensive work, but question it thoroughly. Expect gruff workers who mean no harm. Expect a $60 check out fee.
They tried to charge me 200% what labor and parts actually costed - Extremely over-priced. They charge a $60 minimum just for bringing the car there. The mechanics got greasy, oily finger prints all over my khaki interior, and they refused to clean it and compensate me for the damage. THIEVES. ABSOLUTE THIEVES!!! Also, towing costs $100, so find someone else.
the best service in the world – At 5 o'click pm my 2010 Nissan GTR on 180 and vice hit the curb, landed on the sidewalk and got 3 flat tires. within 45 minutes of calling don-glo for service they were there with all the equipment they needed and acted as if this happened every day. they knew exactly what to do and towed me to their service center at 409 W 218th st. They were able to get my tires and rims in a few days, handled my insurance and got me back on the road with a cheap price to pay and barely any time lost. they are a great service center and tow company and i will recommend them to ANYONE who needs a tow, or something fixed on their car. THANK YOU DON-GLO
HORRIBLE SERVICE and a bunch of CROOKS – I had my car towed there on a sunday morning, because I live in the neighborhood and there was no where else I could find open on a Sunday. What a HUGE MISTAKE, they said my starter (which they charged me $189.00 for, and after i researched I found out you could buy one for under $100.00 but they charge an extra $50 or $60 till you return the old starter, but not good old Don Glo, they were charging me $189.00 for the starter, even when I asked about the old one they return, I was told that the place where they buy parts from is expensive) was no good, which my husband just put in about a year before, the next day they say the ignition switch is no good and want to charge me $70.00 for a part that I got on my own for $32.00 and then they want to charge me additional labor at $85.00 an hour to put the part in. Then it's not that switch it is the steering column which they need to find the part and tell me I can return the switch, which I don't think is returnable. My husband called furious and talked to a manager and told him put our parts back in the car and we will take it some place else, which they robbed me for $150.00 for labor and a car that still was not running and I had to pay $80.00 to have my car towed somewhere else, where they told us the starter was fine and also the switch, just a piece on the ignition/steering column that was broken and we would need to get a steering column. The women who work there look up in the computer program for auto repair I guess and let's say if you have to put a starter in, it's says it takes an hour and a half, well they automatically charge you for an hour and a half labor at $85.00 an hour, even though it only takes about 15 mins to put a starter in. I have never in my life dealt with such CROOKS, they honestly rob you without a gun. I am filing a complaint with the Better Business Bureau against them also. DON'T EVER take your car to DON GLO because honestly it is DON ROB. RUN FAR AWAY from this house of CROOKS!!!!!
Dangerous Place – A few years ago, I took my car to the shop so they would fix the brakes. I left the shop and at the intersection my car would not stop! It had no brakes!! There was a fluid leak and they allow the car to go off the shop in such condition.
A++++++ Very Helpful, Professional and Reasonable Prices – My son's car broke down in the Bronx on a Sunday night- we are from NJ. The tow truck was there within 20 minutes and even though he was parallel parked, the driver had the car out in a couple of minutes. We left the car at Don-Glo to be looked at. They got in touch with me the next morning and told me what they thought it was and as soon as they confirmed it, they would get back to me. By mid-afternoon they had it diagnosed and fixed - AND - the price was very reasonable. They were very professional in every aspect, and I really can't understand where the other reviewers are coming from - sounds like sour grapes or a competitor to me!! Anyway, based on my experience with them, I would highly recommend them. I did my research and found that they have beeen in business over 30 years - if those other reviews were even close to true I can't see that happening. They are A+ in my book!
Very terrible service from beginning to end. After having waited for an hour after calling AAA, Don Glo finally showed up. The man towing my car was rude and inconsiderate and refused to help me try and start the car. He told me that if it had died on the road that there was no need to try and start it and that he'd take it back to the garage. After hesitantly leaving my car on a Sunday night at the shop, It took them 5 days to repair it. I called them on Monday in the morning and they told me that there were many cars ahead of mine and that they'd call me when they had looked at it. On Tuesday I called in the morning and they proceeded to tell me the same thing. By Wednesday in the afternoon after calling and pestering repeatedly I finally recieved a quote that was way overpriced for service and parts. The car was not even fixed until Friday evening. When I picked it up I encountered rude staff at the desk. They tried to minipulate my stereo and so it was locked. Overall DO NOT TAKE OR HAVE YOUR CAR TOWED TO THIS PLACE. YOU WILL REGRET IT!!!
Terrible Service, Terrible Mechanics, Terrible Tow Personale, Terrible Customer Service, Terribly Overpriced.
AAA should be ashamed to have these people hired.
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