Jewelry >Martinique Jewelers
750 7th Ave, New York, NY | Directions 1001940.760797 -73.983850
Neighborhoods: Theater District - Times Square, Midtown
BUYER BEWARE!!! Do not recommend shopping here!
After a surprise engagement in New York we went to Martinique Jewelers to celebrate and purchase a ring-a time in a little girls life she dreams of. The buying experience in store was perfect however it has since become a nightmare!
Two days after the ring was purchased and on our return to the UK a diamond dropped out meaning that the "exciting" bit of sharing our news and showing families and friends the ring was spoilt! We sent the ring back and was told it had been 'replaced'. However 4 weeks later the ring had another diamond drop out. We returned it again and it was returned to us claiming it had been repaired. We accepted this but again a few weeks later it had broken again. The ring was not with me on my pre engagement photographs so no special shots could be taken and on the morning of my wedding day it broke again!!! I spent the day trying to posing my hands so that my special rings could not be seen!
The ring has been 'repaired' now five times and the state of repair now is so bad that it is embarrassing to show! I have spoken to the store manager and he insists refunds are not given-despite him giving on to the customer below and several other people I have spoken too and so now I am beginning to wonder why he feels he can discriminate against us? The store claims they cannot replace the ring as it is no longer made yet it is available on their website still to order! And I have said I would be willing to swap to a different style of ring as this ring is clearly not fit for purpose but this has also been refused and besides picking such a special ring over the Internet is hardly the bit girls dream of.
I just wish the store would take responsibility for having sold us a product which is not it for purpose and give us a refund so that I can finally pick an engagement ring I love and which doesn't cause me heartache! As a visitor to the USA from England I am really surprised that an American company would treat others this way and let the reputation of American Jewlers be so badly damaged!
They have no idea how upset I am about this and how much influence over what is supposed to be such a happy and special time in someone's life they have had.
I am still waiting for a satisfactory response from the store regarding this issue but would warn others to stay away unless they want heartache and misery bought into their lives like we have had.
here are many different styles of Pandora bracelets available. The lowest priced bracelets are made with leather and sell for $40 jewelry-charms.comThe most expensive is a 14k gold bracelet that sells for over $1400. Charms are sold separately.
Beware of Defective Merchandise – While on vacation I bought a Seiko Ladies Watch which was marked as a sale item. I was happy with the purchase and price until I wore my new Seiko watch and an hour later it started to fog up. It fogged up so bad I couldn't read the time! I was on tour and returned back to Times Square a few days later and returned the watch back to the Jewelers only to be accused of leaving out the knob (that changes the time and date), which was IN. They looked for all angles to throw the blame on the customer. They finally did agree to exchange the watch and mail it to me at home, which I received several weeks later. After receiving the REPLACEMENT watch, I took it to a local jeweler to have the watch band adjusted, it also fogged up badly! Now, I have a "New" watch I cannot use to tell the time!! They refuse to refund my purchase and I should not have to go through this a third time and be inconvenienced and incur addition costs to pay for shipping. If you are looking for QUALITY, BEWARE OF PURCHASING ANYTHING FROM THIS JEWELER!
I have just been made aware of the problem you have had with your purchase of a seiko watch in our shop. I am the owner and I am very sorry my sales people did not take care of your problem correctly. Please ship the watch back to us for a full refund, including shipping.
Pandora Charms!! – I've been trying to find Pandora Charms in NYC forever, and this place has them. Not only that, but they have Swarovski, really nice gold and diamonds, and a decent selection of mens watches. Check it out.
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