Travel >Paramount Hotel New York Hotels
235 W 46th St, New York, NY | Directions 1003640.759423 -73.986908
Neighborhoods: Midtown, Theater District - Times Square
Small, boring rooms – Just finished a three night stay. The hotel lobby is beautiful and the staff are very friendly and attentive. Unfortunately the rooms are small and lackluster.
I had a "superior" room with a king-size bed. What was interesting (in a bad way) is that even though there was room for one, the room did not contain a desk. There was a bed, a small chair, a wall-mounted TV, and a "breakfast in bed/hospital meal" style TV tray which I awkwardly tried to use as a desk.
Apart from the TV on the wall, there was no art or anything interesting on the drab gray walls and the room felt more like a prison cell than a hotel room.
The bed was comfy, however.
No understanding of customer service – The first time I showed up at this hotel with a reservation through expedia I was told that there were no rooms because they were remodeling, something was wrong and there were no more rooms available. They said I could stay at another hotel, at a higher price. I had a package delivered to the hotel for a first thing in the morning meeting and they told me they had no access to the package, so they wanted to move me to a different hotel, at a higher price without the package I needed immediately. This is NOT customer service. I ended up at a higher priced hotel and NOT prepared for my morning meeting.
I decided to try again at this hotel, optimism.... Again, through expedia I scheduled a week long business trip. In the middle of the stay I needed to extend by a day. I called the reservation desk today, was told I could extend the day but not guaranteed the same room. I asked if I gave my credit card to the front desk (because through expedia you pre-pay so they don't have those details) when I got back at the end of the day if I could be, answer -- yes. Well I got back this evening and the answer is no, we are booked and was told that reservations was out-sourced and took ZERO accountability. This hotel does NOT deserve business. Customer service has ZERO parlance. With the tons of hotels in NYC don't stay here!
I appreciate your attention!
Who knew about this amazing bar? – Met friends here and was BLOWN AWAY!! Among the craziness of the theater district, this is the perfect place to meet for a pre/post show or after work drink. Great atmosphere with a fun, upbeat feel and a staff to match!
I will definitely be back!
Party! – What a party! Just wanted to say! Please let me know when you are having your next events..
A Gem in the midst of madness – If anyone gets annoyed with the craziness of Times Square, then they'll love to dip into this hidden gem. It's a gorgeous place to just relax and get away from it all. Great for happy hour or just a relaxing place to meet with friends. The service from the wait staff was impeccable, the ambiance was sultry yet still "first-date" friendly.... and even their Beer list knocked my socks... I mean, stilettos off!!. Make sure to check out the library upstairs too!! It's totally worth the trip.
Hidden Gem – Hard to find without signs, but when you walk in, you realize why you walked in. With great drinks, an awesome lounge setting, some great background music, and interesting people...this might be my new favorite place to be.
Nigthmare in the Hotel Paramount – We stayed in this hotel in marc 2008, the room they gave us was tiny, was impossible to open the suitcases inside the room, that was bare patch, and the bathroom are so, so old, almost twenty years without improvements, they don't have windows...Also we've been in public restrooms cleaner than our room...
At the recepcion told us they will be chargin 50$ per day for any damage we could make.... and fridge of the room was closed and out of order..
The gereral impresion of the hotel is so dark, and they have music at hihg volume, maybe they suppose that make them more cool...
We were stolen inside the room(1300$), and they tried to avoid to call the police, I had to call them from my room (911), when the police came, the manager tried to avoid take responsibility for security of the room, of caouse, they charge us every call (1,25$ each), even to the police...
Leaving the hotel they charge us 2$ per suitcase, just to take care of them for a few hours...
I truly recommend you not to go to this hotel, you are warned....
Awsome Location, Service and Staff!!! – We live in Miami, FL. We have been in NY 3 times now and always stayed at the Paramount. We have received an outstanding service, the staff is really nice and helpful, and to be honest our room, which was a superior queen, was not small, it was a normal size, remember that for the most part hotel rooms in New York are not huge, We are very pleased and would recommend this hotel to anyone!!! We love it!!!
I am writing my first review after staying here - DO NOT STAY HERE! – I am a business traveler in my early 40's I am at Gold and Silver levels for a couple of hotel chains. I could not get into those hotels for a convention I am attending in NY. I bid on P*****line @ $250 and got The Paramount. I MADE A BIG MISTAKE! The room is the size of a walk-in closet. The closet is so shallow that the hangers have to sit at an angle. The TV is an 8" screen! The room is 7' across with the bed sitting (on the floor) against one wall which leaves about 2 feet of foor to walk. If you turned the bed sideways in the room it just about touches both walls! The bathroom is like a narrow hallway, not a square but a rectangle shape. Trying to paint a picture here - If you walk into the bottom of the rectangle you pass the sink, then the toilet, then the shower. It is 2 1/2 feet wide! If you are bringing your spouse and are used to normal hotel chains your wife/ husband will not be happy. DON"T DO IT!! Why am I writing this review? I am road warrior that uses CitySearch for good advice on restaurants, hotels, etc and this is my opportunity to save you from what I went through. PLEASE DONT MAKE THE MISTAKE I DID! I want you to enjoy your trip to NY. This hotel was rated 3 stars by P****line, in my opinion it is 1 star.
WORST HOTEL IN NEW YORK – Living in New York for 10 years, I recently relocated... but come to New York weekly on business. When I arrived, I found there was NO evening dining and NO RELIABLE INTERNET. The night manager was incredibly RUDE, and underlined that I had to pay for the full night even though I had only check in, went out to dinner, only to return 3 hours later to find there was NO INTERNET. They wouldn't even work with me for a reasonable cancellation for only 3 hours. The supervisor didn't even return my request for a call the next day.
This hotel is MISREPRESENTED on the internet, and DOES NOT OFFER PUBLISHED AMENITIES --- not even disclosed upon check in. BE WARNED: if you sign the check in card, you have to pay the cancellation, REGARDLESS (you might want to check if your room even has a bed before signing).
The rooms are TINY. NO 'HOSPITALITY', NO INTERNET, NO DINNER, just a yellow pages (HELLO, YELLOW PAGES? THANKS).
GROSS SERVICE, AS GROSS AS ITS LOCATION. The bellman are a saving grace, who happily got me in a cab to go to the MARITIME (much better service, better location and staff, and better prices).
DO NOT WASTE YOUR TIME. Makes me feel sad that this is how visitors see my beloved city.
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