531 Main St, New York, NY | Directions 1004440.761447 -73.950585
Neighborhoods: Roosevelt Island
What a Disaster – Had scheduled a move for 8am. At 9, received a call that the truck was delayed. Movers finally showed up at 11:30 at which point I was told that it would be made up in the price. After settling the bill, we received a new bill 2 weeks later, outling charges that were never discussed and not included, including mistakes in the amount of time spent on move. Would never use this outfit again. Totally unprofessional.
No problems – It's unfortunate that the previous poster had such a bad experience but I personally could not have had a better one.
The movers knew exactly what they were doing and were extremely cautious with everything. The entire move was completed without so much as a tiny scratch on anything they touched or moved across. They also went above and beyond for me in certain area's that were not required of them.
I was made full aware of any additional charges I may incur and everything was explained to me in full detail before hand so there were no surprises. I can't possibly recommend them higher based on my personal experience with them.
Marrin's - Bad Experience – Marrins' was on preferred list at our new building. Making appointment went well and estimator visited our apartment to provide estimate and explain costs. Promised two trucks so as not to smush our stuff. Promised wouldn't go above quoted cost - period. Made no mention of having to pay some money day one (when they packed us up), and balance day two (when they actually moved us). When they actually started the job, only one truck showed up which they tried to jam everything into but couldn't. Told me I would have to pay if they used more boxes than estimated. Told me I would have to pay one third of balance first day meaning I would have to leave apartment to go to bank. Told me we would have to pay any parking tickets above the quoted rate after we agreed to that rate. All of these led to a ton of arguing, stress and frustration. We had to work with our old building and new building to allow for two separate trips since only one truck showed up and obviously move took much much longer than planned for. I could write for another 30 minutes including writing about how I had to race around to prevent one of their vans from being towed. I have never posted on Citysearch but was so aggravated by the experience felt the need to write. I don't know what type of training and oversite the Marrin's provide. In this situation it was severely lacking (we believe our estimator was new to the job and mis-estimated the size of the job and neglected to mention some things at our initial meeting). Our estimator, our moving crew, and the dispatcher all knew this move was going very poorly yet we never heard from the Marrin's management. I must point out our actual movers - Luis and his team were very good. I was so excited to work with Marrin's after reading all the glowing reviews but this turned out to be a very bad experience. An easy stress free move is difficult to achieve. You need a top notch company, an experienced well trained estimator, an excellent dispatcher and an excellent work crew. If any one of these areas is lacking the results can be quite unpleasant. Marrins' may be good in some or most of these areas, I have no idea, but one weak link can ruin the experience. Bottom line - bad, stressful, unpleasant move.
We are pleased to know that despite the one star rating you consider this a successful move and you were pleased with the crew. Please note there were no damages and the customer received no increase in price. Marrins sends a confirmation email to all clients to outline potential additional costs, additional boxes, long push, valuation etc and to review details such as start time, addresses, number of trucks and men. The contract for this job called for one truck. On Day One of the move the client informed the SalesMan who has been working in his position for 8 years that he received the email and he did not think it was his responsibility to read it. No one contacted the client from Marrins Management because the Dispatcher was physically with the client overseeing the job all day for Day Two of the move. We felt that this was an indication of our commitment to get the job completed for the customer by having a manager on site all day until the job was completed.
Stressless – After much experience with both domestic and international moves, this was one of the easiest and least stressful. The highly professional team was courteous, friendly and spent the time very efficiently. I would certainly recommend them.
So HAPPY with Marrins Moving!! – Moving is stressful, or at least it was for me until I met Marrins - this was my 3rd move with Marrins. I have recommended them to many friends and family (moved my mom and she is a real critic and loved the crew and service) As always the estimate was thorough, they were ontime, worked great with the building personnel, the office was great with the insurance certificates and the crew packed me, moved me and delivered my stuff to 2 differrent locations. Just read a review from another client about particle board furniture - was sorry to hear about their experience but I was told that the NY DOT will not even allow it to be covered because it is not made to move - told this by 2 moving companies.
Tons of damage – Marrins was one of several companies recommended by my building. I chose them despite their having the highest estimate, because it was fixed price and because so many of the reviews here were so positive.
I did not have a good experience. They broke items while packing for me, they were almost unable to reassemble some of the furniture, and I'm continuing to find scratches and chips on furniture. They made the excuse that particle board damages easily, but all these pieces had been moved before by another company without any damage.
Movers Par Excellence – Marrins' Moving helped me move my home and business. I was amazed at their ability to get large pieces of furniture through tight spaces with no wall damage. They did a great job!
Seamless move! – They arrived on time, were very careful with my furniture, no scratches or dents and then met at the new location on time and everything went very smoothly. The men were very helpful and kind. The price is right. What more could you ask for?!
Excellent Moving Company – I hired Marrins' to move my items to Florida and they got the job done without any issues. The price was reasonable and the movers were courteous and professional.
Many thanks to Jeanne and the Marrins' team for excellent service..
A DREAM moving experience – Until I was recommended Marrin's, moving in New York was at the top of my "worst things in life" list. Their professionalism, punctuality, efficiency, friendliness and helpfulness were incredible. I felt at ease every step of the way. There were no surprises as they sent someone out ahead of time to give me a solid flat rate. And, I think I even had fun on moving day! Also, as a single woman, I felt very safe and taken care of. I cannot recommend anyone more highly for one's move.
We are so pleased that you were pleased with our services and the crew made you feel comfortable and even enjoyed your moving day!! Jeanne Marrin-Stewart
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