2026 Hylan Blvd, Staten Island, NY | Directions 1030640.580413 -74.099076
Neighborhoods: Dongan Hills
I wanted to cry – STAY FAR FAR AWAY. Where do I begin? Our wedding is 9/10/11 and I ordered my gown June 2010 just to make sure I had plenty of time for just in case situations. They teased me a little which was slightly unprofessional but what ever. I was excited and I didn't care. In June 2010 they told me that my gown would come in by January 2011. January came and I called them three times to see when I could come in the see the gown. Not one phone call back. Finally I went there in person and they tried telling me that it was backed up from Chinese new year (The dress is made in China) I called her on it and said that can't be because Chinese new year is in February. Without missing a beat she turned the blame on me and told me (I quote) "O no Im sorry the dress hasn't been ordered yet because you didn't leave enough of a deposit. So again I call her on it and showed her the slip she gave me which said client told dress will be in in Jan. She said yes but if you came back to leave more money. I asked why they didn't call me to inform me of this and she said well you still have plenty of time. I left them annoyed and they had told me that my gown would be in by March. So March rolls around and I called twice again no call backs. Finally, the third time I called she told me the dress wasn't in yet but it will defiantly be in by April. So April rolls around and I called again several times and she tells me yet again your dress is not in yet but it will be here by May. Now I'm super pissed! I told her I wanted my deposit back and that I will never be doing business with them again. I was fairly calm saying this despite the situation, however her reaction (Mary, the owner) was completely unprofessional. She started yelling saying that I would have to take her to court. She said that I needed to calm down. What do I care anyway? My dress would just be sitting in the closet until September. I told her it's my dress and if I wanted it to sit in my closet from now until September then that is my business not hers. She had the guts to ask me for more money and again blamed the fact that my dress was delayed because of me. I told her she will not see another penny from me until my gown was in my possession and she hung up on me. Finally May came around I called her almost everyday to see when my dress would come in. First she said Thursday then Friday then Tuesday finally Wednesday came and my dress should have been there around 5. I was there at 430 and waited for my dress to come in. It came out of the box and I went to try it on. She had the nerve to say (I quote) " See there was no need for threats". I said nothing to her because I knew it was going to end badly but seriously I never threatened her. The only thing I said was I wanted my deposit back once my dress was already three months delayed. After I tried on my gown she put it in a plastic bag which had huge holes in it and she gave me a slip which had no string. I seriously could not wait to get the hell out of that place. Talking about being unprofessional even if I didn't have the problems I had with her I would NEVER NEVER EVER bring my two little nieces to her store to look for dresses because the woman is seriously ALWAYS falling out of her shirt. She is about a double F and wears the most inappropriate clothing. I'm not sure what exactly she is trying to accomplish by dressing that way in front of a store full of brides to be but it had a very negative effect on me and I'm sure I'm not the only one who felt that way. Long story short STAY FAR FAR AWAY. Do yourself a favor and go to davids bridal or HOUSEOFBRIDES that is where my bridesmaids found their dresses and I could have ordered mine. Their dresses came in within two and a half months and there is an option to rush the order. Good luck planning your weddings and I hope it's stress free unlike mine.
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