6500 Farm To Market 1960, Humble, TX | Directions 7734630.004370 -95.307948
24 HOUR SERVICES
The technicians work very well and swiftly. They're always quick with their work and it always ends up looking professional. That's just a wonderful thing. Their prices are reasonable and I really have nothing to complain about!
the technician that came down to my home rocks!! he was so nice and had a great attitude towards me the whole time he was in my home.
Did I get my lock rekeyed? Yes. Were they on time? Almost two hours later than the agreed upon time. And I had to call to inquire where and when they would arrive. Upon arrival, the tech said, "Oh, you have a smartkey." After quoting me parts and labor, I walked out of the room, came back in two minutes and he was done. Apparently, a "smartkey" lock can be rekeyed with just the new and old key, and a special tool. I know this now because I googled it. My own ignorance was to blame, but $118 bucks seems a little steep for less than 15 minutes worth of work. Chalk it up to lessons learned I guess, but being in the customer service business myself, I thought it less than honest.
Update: I have tried at least four times to speak to someone in management about the visit. Each time I am told that the manager is not in the office but they would send her a message to call me back. After four days, I give up. I am going to file a complaint with the BBB and hope that my review helps someone else. I have a feeling the positive reviews here are "friendlies" or employees of the company.
I wish I was able.. – I wish I was able to give you guys more stars, because I am blown away by your professionalism and courtesy.
I feel much safer – My house was broken into and my son's gaming consoles were stolen along with all of his games. He was pretty distraught about it so I had the locks changed using this service and not only was it quick and affordable but my son feels much safer at home!
I surprised... – I surprised my husband with a new safe and he was super ecstatic. I had this company install into the wall, and he thought I did it on my own. Now I think I deserve that pretty bracelet I saw at the jewelry store the other day.. ;-)
Thank You – know everything there is to know about high security locks to keep you and your family safe. There great work always leaves me satisfied.
Great Work! – The ignition on my car had been slipping for awhile. I had called the dealership when it first started going out and they said they'd have to tow it and charge me some obscene amount-just to fix the ignition. I just didn't have those types of funds or the patience to deal with getting my car towed and all that would go along with that whole process. So I called these guys instead. Not only did they come to me, they charged me a fraction of what the dealership quoted me at. Calling these guys was such a good choice I still can't believe how much time and money they saved me.
I love this company! – I needed new locks installed on my studio. It is so important to have it secure because of all of the expensive equipment. Luckily this locksmith was very knowledgeable because he let me know that there were better locks than what I had purchased. Plus his prices were fair. I'm always going with this guy.
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