Bronx >Transportation & Storage > La Rosa Del Monte Express
1133 Tiffany St, Bronx, NY | Directions 1045940.826974 -73.895134
Neighborhoods: West Bronx, Foxhurst
I HAVE SHIP MY BELONING THRU THE ROSA DEL MONTE UNDER THE BELIEVE THAT THIS WAS AN OUTSTANDING COMPANY FOR SHIPPING, BUT I FIND OUT THE HARD WAY, THAT THEY LAID TO PEOPLE ABOUT THEIR SERVICE. TO BEGIN, AFTER WE AGREE WHAT THE COMPANY WILL DO, LIKE PUTTING ARE ELECTRICAL EQUIPMET IN A WOODEN BOX. WHEN THEY ARRIVE AT MY HOUSE, THEY TALL ME THAT THEY WILL PACK THIS STUFF IN THE TRUCK, BUT NONE OF THE WHAT THEY SAY HAPPENS. I WAS TOLD THAT ALL THE TV, TV STAND AND AIR CONDITION WILL BE PACK IN A WOODEN CRATE. THE ONLY THING THAT ARRIVE IN 1 WOODEN CRATE WAS A 27" PLASMA TV, THAT BY THE WAY WAS ALL DUSTY LIKE IT WAY STORE IN A CONSTRUCTION SIDE. ONLY A FEW PIECES OF PAPER WAS USE A PADDING. MY OTHER 20" TV CAME IN A CARTON CRATE IN WHICH WAS TAKE IT OUT MY HOUSE, I'M MISING 2 LIVING ROOM END TABLES, AND MY 2 OFFICE CHAIRS CAME WITH BROKEN WHEELS.
NOW THE THING THAT GOT ME UPSET IS THAT THEY LOST A 42" PLASMA LCD TV WITH I JUST BUT ABOUT 6 MONTHS BEFORE SHIPMENT. THE PEOPLE IN WORCESTER, MA EVEN GOT THE GUST TO SAY THAT THE 42" TV WAS SHIP IN THE SAME CRATE THAT THE 27" WAS SHIP, AND THE CRATE WAS ABOUT 30" BY 24". THIS CRATE CAME WITH 2 NUMBERS ON IT, BEING ONE THE NUMBER FOR THE 42" TV. HOW IN HELL WILL YOU FIT A 42" TV IN A 30" CRATE THAT BEYOND ME.
NOW 20 DAYS LATER AFTER I RECEIVE MY SHIPMENT, I'M MISSING A TV, WHICH BY THE WAY IS MY SPOUSE TV WHICH IS LEGALLY BLING. NOW WORCESTER ARE BLAMING THE PEOPLE IN PUERTO RICO THAT THEY LOST THE TV, WHEN WE KNOW THAT WAS EITHER LOST OR STOLEN FROM WORCESTER WAREHOUSE. THEIR SERVICE SUCKS, DIRTY TV, TV SEND IN THE WRONG CONTAINERS, BROKEN OFFICE CHAIR WHEELS AND LAST, A LOST 42" PLASMA TV. HOW DO YOU MISS A TV THIS BIG? UP TO THE DAY, NOBODY GOT AN ANSWER AND I'M MISSING THE A TV.
SERVICE IS TOTALLY UNACCEPTABLE. I WAS THINKING ON SHIPPING MY CAR WITH THEM, BUT I'M AFFRAID LOOSE THAT TOO.
SETTING THE RECORD STRAIGHT – I am convinced travelwoman71 and IslandGirlCC are working for a competitor of La Rosa Del Monte and posted this malicious review to attempt to hurt the character of an organization that has built it's reputation with more then 40 years of outstanding service. If I am wrong, email: SRODRIGUEZ@LAROSADELMONTE . COM with your information from your move so these issues may be resolved.
I have knowledge that La Rosa Del Monte attempted to contact these clients on numerous occasions and still have yet to hear back from either; with contract numbers or real names so we can look up the clients case and resolve the dispute.
This is not fair to a company that has grown along with the neighborhood. I have lived across the street from this company all of my life (25 years) and they even hired me for a few summers to help with my college bills. I LOVE THIS COMPANY THEY ARE THE MOST DEDICATED AND PROFESSIONAL MOVERS.
2 months for one package – I moved my household furniture from the DR to upstate NY a couple of months ago. Unfortunately, the drivers forgot one of my boxes in the warehouse in the Bronx. They said it would be shipped by UPS in a week. 2 months later, and multiple calls to the NY office, I still have not received my package.
The service and care in the DR was excellent, but the staff in the US is terrible. They do not communicate with one another nor with clients, they do not follow through with anything they promise, and they do not know how to treat customers. I would discourage any one for using their services in NY. They will probably blame things on the way things are in the DR or PR if you ship to their, but be warned that the NY office is probably going to be to blame for your poor service.
I have the information on this review now. There was a mix up with customs which held the package from being delivered. As we all know customs takes some time to resolve issues with importing into the United States. This clients claim was fully reimbursed and resolved less then a month after this review was posted.
La Rosa Del Monte is not trustworthy or knowledgeable when moving a car. They will not give you the correct tax value. I moved my car to Puerto Rico and they told me repeatedly the tax would be around $800. It was $2200. I would NOT RECOMMEND THEM.
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