Masonry >Exterior Building Solutions
8503 Manchester Road, Saint Louis, MO | Directions 6314438.612610 -90.343008
Neighborhoods: Brentwood, Saint Louis
This is an updated review for Exterior Building Solutions. I made an appointment for a Roof Inspection on 12/10. Unfortunately there was bad weather and I contacted them to see if they wanted to reschedule. The person who was to perform the inspection agreed and we made another appointment for 12/13. Again, we faced bad weather on 12/13. I did not call to reschedule the appointment and was waiting at my home for the person to arrive. When the person did not call or arrive at my home, I called and left a message. He immediately called me back and said that he would not be able to make it. I was not happy with this communication initiated by me (again) after the scheduled appointment and I left a very harsh review here on Angie's List. Over the weekend I pondered this review and had decided that it was overly harsh and that I was going to submit some changes. After all - the weather was terrible. My complaint was not that he couldn't perform the inspection; it was that he did not show up or initiate any contact. In any case, the job was not going to get done that day whether he called or not. For this reason, I felt that I left an unfair review. Before I could come to Angie's List and submit these changes, I received a call from Exterior Building Solutions with a sincere apology for the situation. That means a lot to me and I absolutely appreciate the gesture. While I have contacted a building inspector to perform the inspection on the roof, I will definitely consider Exterior Building Solutions to perform any recommended work.
Sales rep Mike Kinsella was first rate. The tough membrane product they applied on the one home appears to also be top quality, and the final repair of the parapet wall (brick work) and the replacement of ceramic parapet wall caps came out well, too. The repaired roof appears to be doing its job and appears much better than the messy, leaking, old roof that was there. Along the way, things got messy and required intervention to keep on track. Seems that coordinating their brick repair team to work on the projects (two homes side-by-side) wasn't as smooth as it could have been. Result: Delays and miscommunication about what/when/how the brick repair (replacement of some loose bricks and the replacement of of some broken parapet tiles) was to be completed. And once that was done, whatever inspection should have been done by the foreman was not done, as brickwork and parapet caps were not replaced correctly or the work was left incomplete. Homeowner had to climb up his ladder, take pictures, send them to EBS and request that this work be re-done. It was eventually agreed that the work needed to be re-done and completed properly, but this meant more delays (weeks) and inconvenience for the tenants and homeowner. Also, there were issues with sloppy clean-up and scraps left up on the roof. Again, these were noticed by the homeowner and reported, but took some time for EBS to get someone there to inspect the situation, agree that clean-up was needed, and then get men there to clean up what should not have been left there in the first place. Nothing goes 100% perfect on complex projects, and the final result is very, very good. But the above problems along the way keep me from giving EBS a solid string of As across the board.
They replaced two small roofs and gutters. The workman performed the work well and cleaned up after themselves. I am happy with the work.
I contacted Exterior Building Solutions to get a bid for a roof replacement on my home in Wildwood. I'm always skeptical about contractors so I tried to search for the ones with the best reviews on Angie's list. I contacted the top 3 companies based on reviews and received bids. EBS's bid was competitive, and our sales rep, Mike G. was very knowledgeable and courteous. The job was done quickly and on schedule, and so far I have been very happy with the work they did. The roofing crews were clean cut and made sure they didn't leave nails or other debris in the yard for my son to get hurt on. I would definitely use them again.
Work was done both professionally and promptly, the price was reasonable and the crew cleaned everything up when they left. I'm happy with the outcome and I would definitely use them again.
From estimate, explanation of service and installation, the process was painless. They even came out 3 more times to fix a trouble spot that didn't quite "take" from the initial roofing job. I would highly recommend Exterior Building Solutions.
Had them come out and inspect our roof and a bad gasket around one of the vents. The Exterior Building Solutions' employee gave us some good advice in repairs and came in well below other estimates. Will definitely be using them again.
They came on time and made the project go very smoothly. They did a quick job and were flexible with us. They were also very knowledgeable in their field, and I would recommend them to others.
I originally contacted EBS about a small roof leak. While Mike Kinsella was checking out the leak, I asked him to also bid a new gutter and new siding on the back part of my small, one story, city bungalow. Mike made some recommendations and promptly e-mailed me a bid. Due to some unforeseen circumstances, I did not contact EBS for 5 months. I finally decided to only go ahead with the gutter work. I sent Mike an e-mail and asked him if he needed to re-look at the gutter or re-bid. He promptly sent me a revised bid (to only do the gutter work). A few days after I sent in half the payment, I stepped out my back door and realized the work had been done. Mike was easy to contact and prompt in replying. The work was done professionally and quickly. Everything was cleaned up afterward so well, I didn't even know they had been there. I would definitely recommend them and use them in the future!
Dave came to quote the work on my soffit and fascia for several repairs. The price was fair the repairs were of high quality. He even did extra work at no cost to me as he found a few additional issues. It took several days to finish the work because of weather delays and a few planning errors. I was very pleased with the work.
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