926 County Highway 10, Minneapolis, MN | Directions 5543245.123439 -93.247141
Mon. - Thu. 8:30am - 7pm;Fri. 8:30am - 6pm;Sat. 9am - 5pm;Sun. CLOSED
Beware!! – I posted an advertisement on Craigslist to sell my Tahoe. Shortly thereafter I received a call from Quality Auto stating that they could sell my Tahoe for $500 more than I was asking within a few days. I took the vehicle over to their lot and left it with them. After several weeks and as many calls they did not sell my vehicle as they led me on to believe that they would. It was simply a means to get a marketable vehicle on their lot for free. After being fed up with their deceiving promises I went to pick up my Tahoe. Upon doing so I noticed that my custom molded floor mats were missing from the front and the back. They promised to replace them, but after several months and numerous calls they chose to ignore me. I still have not received any compensation or replacement. I would not step foot on that lot again, unless it was with a subpoena.
Beware of Quality Auto at 926 CO. Hwy 10, Spring Lake Park M – December 10 – My boyfriend and I stopped in to take a look at the cars Quality Auto had available. We took the 2000 Yukon XL for a test drive. The interior was rough, the display panel did not illuminate so you could not see how fast you were going, the volume of fluids nor the odometer worked. When we asked how many miles were on the car they provided us a paper that stated it had 139,000 miles. We sat down with Terry Nord to discuss terms of our purchase of the vehicle. He said he would allow us to put $500 dollars down and could decide whether to purchase on Monday, Dec 14. He confirmed that should we decide to purchase the vehicle we could take it until he waited for the check to clear on or before January 6th. My boyfriend and I left Quality Auto and went home to continue our discussion around this car. Though this car had a rough interior and some minor issues with the dash there were no alarming issues that my boyfriend himself could not fix.
Once we got home I pulled up the Better Business Bureau and reviewed their complaints – 27…. ALARMING. The BBB doesn’t say exactly what or who had the issues but it tracked a total of 27 complaints. We then did a Carfax on the vehicle and found at the last servicing of this vehicle it had over 220k miles back in 8/10…….ALARMING and deceitful of Quality Auto to misstate the mileage. I know they would NEVER purchase a vehicle for resale without doing their homework to determine the value they could get for car in return. So the deceit was evident. I additionally did a search for reviews of Quality Auto on the internet. I found posts by a woman who had complaint that she purchased a car and had problems from day 1 and Quality Auto never provided any resolution. I found a few more complaints from the same woman who explained that the brothers who manage Quality Auto had a load of excuses for her. I also found a response from someone at Quality Auto stating if the person was complaining why did they not state their name……to me, this was a boatload of evidence that we should NEVER purchase a car from these people. They have a bad record, they were dishonest and I saw this first hand with the deceitfulness of the misstated mileage. My boyfriend is an awesome mechanic and autobody technician so regardless of the issue I know he could fix it, unlike the woman who’s complaint I had read about having a non working vehicle that was sapping all her resources. We called Terry and confirmed that we would purchase the car on Monday and finalize our deal.
December 12 – My boyfriend took work off early and we went back to Quality Auto to seal our deal, however Terry was not there. We were told he was at home ill by others in the office. Additionally they stated we could not take the truck because it was not ready. They stated they were fixing the ignition and key and that we would have a new key for the car when we returned. We went home to return the next day.
December 13 – My boyfriend took work off early again, he and I went back to Quality Auto to again seal the deal on this car. When we arrived Terry again was not there and another guy in the office (big guy wearing a hat) said that they could no longer support our deal and would need more money down to hold the vehicle. I agree the terms were a risk for Quality Auto, but Terry did agree, but now they were changing the terms. With the evidence I found online, with the BBB and with our own minimal exposure to the deceit of Quality Auto I ask for our money back. Deal Off. As a consumer I have a choice on with whom I do business and who I give my money to and the business practices of Quality Auto definitely did not deserve our hard earned money. I took my check (we gave cash, they gave us a check back) and cashed it.
UNRELIABLE & BAD CUSTOMER SERVICE – This review pertains to Quality Auto Sales located in Spring Lake Park, MN.
During my search for a used Jeep Grand Cherokee, I found a listing from this dealer online. I called them several times & was informed that they still had the Jeep on their lot & they were ready to have me test-drive it/etc.
After a few calls just to reaffirm that they still had the vehicle, I told them I would show up in an hour to test-drive the Jeep, in which they told me that would work great & everything was good to go. So I made the 45 minute drive to their dealership only to find out that they didn't even have the Jeep on their lot; I spoke to 3 different reps and each had their own story aka excuses as to why the Jeep wasn't there. The only thing they could really say was that "they get a lot of Jeeps in & they'd let me know if they had 1 for me".... needless to say that didn't help me much & I am surely NEVER going to deal with them again.
(caps time) THEREFORE DO NOT DEAL WITH THIS AUTO-DEALER; THEIR LOT IS IN SHAMBLES, THE INSIDE OF THEIR DEALERSHIP IS CROWDED, UNORGANIZED, AND CRUMMY LOOKING... AND THEIR SALES REPS CLEARLY HAVE NO IDEA WHAT CUSTOMER SERVICE REALLY IS.
They gave me a check on the spot – I had my car on Craigslist for 3 weeks. I drove it down to Quality Auto and they gave me a check on the spot, and I got a great deal on my new car!
Nothing but good news to say – As I was waiting to get my loan approved, I met three of their repeat customers. They had nothing but good things to say.
Got to drive my car home that night – I was turned down 3 times at 3 different dealerships. I was approved at Quality Auto and drove a car home that night.
They took care of me like a king. And offered me some of they're lunch they ordered in.
I was amazed. I never thought that I could finance a car with my credit. I'm going to send all my friends here.
Wonderful Experience I – had a great experience with Quality Auto, I had little money and they got me a low mileage car that runs like a champ. I can't agree or disagree with the other reviews but my expeience was wonderful. they are even looking to put me into another car that I am interested in.
Quality auto sales – I had a great experience dealing with all the nice sales man. They helped me get into a nice low miles car for every cheap. I didnt have a good job and wasnt getting paid every much. But quality auto helped me get financed and got me in a car that day. Everyone on this review are wrong i never had an experience like that. I bought my first car from quality and my family had been previous buyers for many years. This is a great dealership and and they are very nice people who are willing to help anyone get into a car. Thanks for the great experience.
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