2807 Lake Michigan Dr NW, Grand Rapids, MI | Directions 49504-589942.972499 -85.738171
MON & FRI 9AM-7PM TUES ; WED ; THURS 9AM-6PM SAT 9AM-3PM
Neighborhoods: Westside Connection
I have a 2011 Kawasaki Z1000 and will not take it anywhere else than Fox Shawmut Hills. I tried taking it to the old Treads and Sleds (now Grand Rapids Powersports) twice to them not being able to figure out the problem with my bike. I took it to Fox Shawmut Hills and not only were they able to figure out my clutch problem, they found other issues that GRP left unnoticed. Thank you to Denny, Dave and Dale for your help!
I just picked up a used 2007 Honda Shadow Spirit (VT1100C) and love the ride. I am not so pleased with the dealership; Fox Shawmut Hills in Grand Rapids, MI where I purchased this bike. Prior to my purchasing this bike, they assured me this bike had been completely “gone through” by their Service Department and that everything was perfect on it. I found different.
Item 1: During the Test Ride I discovered the speedometer did not work. They did replace the cable before I left the dealership and it works now but makes a whine noise now.
Item 2: I discovered after leaving the dealership that the horn did not work and I had to replace it when I got home.
Item 3: The rear brake pedal was so far inward that it was difficult to use. I went to the local Honda dealer in my hometown of Lansing and found that it was bent and needed to be moved back in place above the foot peg.
Item 4: The connector at the rear brake pedal for the brake lights is broken (probably damaged when the brake pedal got bent inward).
Item 5: After leaving the dealership I noticed the oil pressure light coming on and discovered the oil was low by more than 10 ounces.
What truly bothers me is that the dealer told me, “This bike has been well maintained, never hurt, the Service Department has been completely through the bike, everything is perfect” and “I would sell this bike to my own Dad with no worries.” Their words, not mine.
Not sure what Maggie V. is talking about, unless she was paid by Village for her bad review. I've been going to Shawmut Hills for over 10 years and have never been treated bad. Their salesman have been there for a very long time, which means they KNOW what they are selling and how to not pressure you into a sale. They actually care about you and what you want to buy. Bill Young is the best one. Village's sales staff doesn't know anything about what they're selling. Ask them how long they've been selling in the business! 2 out of 3 are fairly new and BS their way to the sale. I've had my boat and motorcycle in for service and Denny & Jeff treated me well.
worst experience ever, i will never return to this place, the sales team is horrible and what i heard from my friends never use them for service. the moment i walked in a was greeted by some washed up sales staff that didn't know much about the products they were selling. Just that they wanted to sell them. On my recommendation i would recommend village motor sports over them any day.
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