Molalla >Appliance Repair > West Coast Built In Refrigerators
104 Center, Molalla, OR | Directions 9703845.149901 -122.577495
currently closed sat and sun
Do not purchase from this company!
We purchased a refurbished unit from this company in 2012. We plugged it in and it did not work. We contacted Larry and Brandee that day. We asked for our "defective merchandise" to be picked up. The item arrived after the 60 day grace period allowed by our credit card company so our only option was to trust that Brandee and Larry would keep their word and provide us the "like new working refrigerator" that we agreed to purchase as stated so clearly on our bill of sale.
We were told in writing by Brandee that WCBR would repair or replace our refrigerator. We chose to repair the unit. We were sent parts. We spent nearly 1 year waiting for parts to be shipped. We dealt with many repair men that refused to work on this refrigerator because of the way in which it was refurbished. When we sent our final bill after we finally had the unit working, Larry and Brandee sent an email referring us to the standard "parts only" warranty.
We had times throughout this period where we called more than 5 times a day during normal business hours with no-one answering our calls (and phone records to prove it). We have more than 1 occasion when an owner of this company put in writing that they would be fixing this unit. Larry himself even called and hired 1 of our repair men. His email stated "we will pay for this". That bill also went unpaid and we eventually paid it to keep our own credit from being ruined and to keep an honest working man from being stiffed by this company.
We took WCBR to court and were awarded a settlement of over $1897.91 by the Indiana superior court to cover the cost of repairs that we paid out of pocket to make this the "like-new working refrigerator" that we agreed to purchase. We took this company to court a second time for non-payment of the first court ordered settlement and won that case as well. As of the date, of this posting, this company is ignoring court orders has made no efforts to pay us. This money has been due since 2/20/2013.
In fact, the only contact that we have received from this company in the past 6 months, is when I received a voicemail from one of the owners who kindly asked me to stop writing negative reviews before they hire a lawyer (I can play this voicemail for anyone who would like to hear it). My reviews are 100% truthful and I have documentation to back up every claim I make! They are also being pulled offline.
I have been told by WCBR that my grievance should be against Sub Zero as a corporation, but I reply that Sub Zero didn't sell me defective product, negociate a deal to fix it, renig on that deal, then loose in open court. West Coast Built in Refrigerators did! Our court case is#29D04-1303-SC-002854 At the Hamilton Superior Court #4 under Judge Richard Campbell. I will update my review if we are ever paid what the court has decided is owed to us by this company. All documents that substantiate all clams that I am writing here are available in the file for this case (Edited December 07, 2013)
Please take the time to read our court case if you are considering purchasing from this company.
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