4249 Oak Park Dr SE, Grand Rapids, MI | Directions 4950842.886316 -85.629153
I sure wish I would have read reviews on the L & N "carpet cleaning service" shysters before! I saw their coupon ad in the Yellow Pages phone book. I called and said I wanted eight rooms done! She said it would be 159.95, plus 8.95 fuel charge. Then when they came, they opened the front door before I could catch our dog, and out he shot and tore down our busy street. Then the guy told me I should get their Dinge away for some spots. That cost another $140.00, totaling $308.90! They were in and out within an hour or less. I was going to pay on my credit card. They said it would cost another $6.00 for that or a debit card. So, I wrote a check for $308.90. After they left, I did a walk-through. I could have cried. The carpeting was soaked!!! I saw many areas that looked like they had missed, stepped on them with my bare feet and they were dry. They asked me if I wanted them to do under the sofa. I said yes. (duh) They did, but there if a large soil streak they missed in front of the sofa. They did a real crappy job. I cleaned all our windows inside before they came, as well as removing all the small furniture and chairs. I told them they didn't need move any furniture in the bedrooms, just to do around. The next morning every window was steamed and dripping from all the moisture in the house! Also, the carpet was still very wet, even though I had fans on! So, I had to re-do the windows in every room. I am going to call and complain, yet I don't want them to come back into our home, even if it was offered! I so wish I would have stayed with the service we always had. I thought these shysters were local, seeing they were in our phone book, but he told me as they were leaving they were located in Grand Rapids.
Recently, I had the carpet and ducts cleaned in my house. While cleaning my carpet, the hose they tracked through the house rubbed up on two different wall corners causing 4ft & 3ft of damage to the paint job. The damage was so bad, we needed it patched before having it re-painted. When confronted with this issue they stated they are not at fault for any damage caused in your house (that alone should tell you not to use them) by their employees while they are working.
If that wasn't bad enough, they also popped an internal fuse on my furnace while cleaning my ducts which lead to a service man having to come fix the problem. When confronted with this issue, they claim they are not at fault for any illegal wires running in the ducts which they are claiming caused the problem. First of all, my house was built 5 years ago probably not illegal wiring in the ducts. Second of all, they must get this claim often if they have a prepared note on their bill and ready with a response on queue.
During the process of trying to contact them, the customer service was very rude and hard to get through. They basically laughed off my claim even after seeing the evidence.
In closing, they treated me poorly with no remorse and a lack of communication from the moment I contacted them with my issues. Funny how they are quick to reply when inquiring about their services yet takes over two weeks to even hear back from them when there was an issue! Not sure how it is my fault my walls were damaged and furnace shorted due to their jobs?!?! They obviously work by this motto!
When looking for a cleaning company, steer very clear of them as they have shown what a deceiving, horrible company they really are.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of L & N Carpet Cleaning Inc on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.