390 Palmer Ave, Mamaroneck, NY | Directions 1054340.948854 -73.738590
My husband just came back with my cocker spaniel after I dropped her this morning for grooming and she came totally butchered!! I am so upset. I specifically requested a Cocker Spaniel hair cut with no skirt and they shaved all of her hair. Last time I took her there they did gave the haircut I requested and I was pleased, but now I can't believe my eyes. When I called to find out what the hell happened the receptionist told me that they did what was on her card, which is from the first time I took her there... they said oh well sorry...we did what the card said not what I specifically requested. They did not own for what they did to my dog and now I have to wait several months until the hair on my dog's legs grow back long enough to look like a Cocker Spaniel...if I wanted such a horrible cut I would have done it myself for the amount of money that I pay for grooming services. There is no excuse for the damage done to my dog and they did not stepped up to try to make it better. I guess they feel that they have enough business in the area to care about screwing up once or twice. Very disappointing since I thought they were very professional. I would have expected that the owner would have personally spoken to me. I would not go back and I won't recommend this place to anyone based on this experience.
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