Raleigh >Food & Dining >
Catering >919 Dine
609 Saint Marys St, Raleigh, NC | Directions 2760535.788101 -78.651254
Neighborhoods: University, Cameron Park
Rude and condescending – This service actually seemed decent a couple of years ago but apparently things have changed.
I was on the road on the way home and I was passed by a car in the right hand turn lane who jerked back in front of me (after tailing me so closely I couldn't see his headlights) at the last minute. I was going 45 and couldn't see his car in a matter of seconds because he was going so fast. He went over the double yellow line several times. Fortunately he actually stopped at the red light. I was able to catch the car make and the 919Dine sign on the hood.
I called 919Dine and the "manager"?? "talked" to me. She basically said he was young and probably trying to be cool and she would let him know he irritated me.
What about the fact that he broke 3 road rules in 30 seconds? How about endangering everyone else on the road? The "manager" could care less. I know I will never order here again and will be more than happy to share my story with as many people as will hear it.
Worst Service and Support Ever – I just used 919dine for the first time and based on the lack of customer service and the problems that I had with this experience I will never recommend or use this service ever again.
It took over an hour to receive my order and when I called them Sarah tried to tell me that I only ordered it 39 minutes earlier when I knew for sure it had been almost an hour. Then 45 minutes later I received my order and nothing in the order was hot. Again i called Sarah and she TOLD Me "there is no way your food arrived cold" and when I adamantly insisted that it was received cold all she could offer was "sorry"
So everyone be warned that the customer support from 919dine is 100% non-existent and they will do nothing on your behalf or offer any type of resolution.
DO NOT USE THIS SERVICE IF YOU WANT AN ENJOYABLE EXPERIENCE
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