8154 Columbia Rd, Olmsted Falls, OH | Directions 4413841.373697 -81.902068
Rude management ... AVOID this place! – We have been regular, weekly customers here since they opened a year ago. Unfortunately the TERRIBLE experience from last weekend convinced us to NEVER RETURN. And the weird part is that it was the manager who ruined the night (tall guy with balding head, he wouldn't even tell us his name). Aren't managers supposed to calm things down, make sure customers are having a good time, and ensure repeat business??? Not this guy! His job is to rule over all as King, Lord, and Grand Poobah.
Our recent experience ... the servers were doing an excellent job on a very busy weekend night. Unfortunately the manager had a rude, negative attitude. When I privately spoke to him and indicated that he was being rather rude to our group, he immediately went bizerk!! He instantly said we were "done for the evening", had to leave immediately and never come back. He quickly removed drinks that we had just been served then threatened multiple times to call the police. We are all professionals in our 40's and 50's, and out for a night with friends. We tried to reason with him to get him to calm down. We told him we were weekly regulars and everyone had always been so nice. He didn't want to hear it. All of this over privately pointing out that he was being rude to customers. We will NEVER return. The servers told us privately that this manager always has a rude approach to them and the customers. There are too many other places to enjoy ourselves without the need to be threatened. And we strongly suggest that you consider other options for your night out too.
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