Pasadena >Appliance Repair > Repairbest Appliance
1430 S Marengo Ave, Pasadena, CA | Directions 9110634.121283 -118.141587
Neighborhoods: South Pasadena
I had my fridge repaired on 3/12/14 by RepairBest. The water wasn't working and the ice machine was broken.
They failed to fix the ice machine, it is still broken.
The repair man, Vadim, said I needed a new water solenoid inlet valve (quoted me $120), plus labor total came out to $270. I Googled the part # for water solenoid inlet valve and found it on several sites for no more than $40-50 brand new ($70 less than what he quoted), the other part of the kit I found online for $20, totaling $70 in parts.
Meaning he charged me $200 for about an hour of "labor", which is basically unscrewing nuts and bolts, removing hoses, then re-inserting them.
I asked for a partial refund of 50%, since they only fixed 50% of the job order, and told them to take the part back, I'd rather do business with someone who is more capable of actually fixing my problem. But, they were not willing to work with me. They gave me the run around and not once did they follow through with calling me back.
This shows that they are more concerned about making a profit, even if it means failing to deliver on the job, then actually having the integrity to fulfill the work order like a reputable business should.
There are many other small details that made this whole experience unpleasant. I feel like I've been taken advantage of, I hope you avoid this business.
Refrigerator repair – Great professional service,competitive prices,knowledgeable techs.
Thank you for fixing my refrigerator.
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