8040 Balboa Ave, San Diego, CA | Directions 9211132.821892 -117.150144
Neighborhoods: Eastern, Eastern San Diego, Kearny Mesa
Really friendly, knowlegeable, and worked hard to find the parts needed for my car. He went out of his way to do the right thing on warranty work.
"Friendly, courteous and informative.
I first went to the VW dealer in Encinitas. Apparently they do not know how to treat customers and ended up in cancelling my apppointment after driving more than 12 miles."
This was my first time at this dealership, I was impressed with their attention to detail, Roman took the time to explain what was required at the 40,000 mile service and why. He was friendly and fair. I will return in the future.
Eric is very personable and is the consummate VW expert! Pedro is another and you will find him muy amable and charming! Mindy the finance gal also is friendly and professional. All in all like everyone I've met there!
Each time I had to take my car in I got shuttle service or a loaner car. The shuttle people are always personable. Edgar who now works in service had been my driver a few times, and he's very amiable. I think it's a good reflection on not only him but the dealership that they promoted him!
I have been going to Kearny Mesa VW since they opened. I have an old golf, and my car has unfortunately had to take quite a few trips to the 'shop'---so I have gotten to know a bunch of the folks there, and have found everyone to be great! Kathy is my service gal, and she has been/is wonderful. Service at the dealer as everyone knows isn't cheap, but hey they are the V-Dub experts. Kathy has been gracious and sympathetic when I've been bummed out about yet another bill, which I very much appreciate! (She also hinted that maybe it's time for a new car and I finally took her advice!)
Tony Cavaliere and Kearny Mesa VW have set the bar high for customer sales, service, and appreciation. Tony personalized the selection process as though he was buying a car for himself or a family member. What impressed me was his integrity and candor about everything having to do with the vehicles I considered, including cost/financing, performance, options, and other factors, without trying to embellish anything. Tony is a real professional who took time to understand my wishes, and help me through the decision process at my own pace. There was never any pressure from Tony at any time during the sales experience – a refreshing change from my past car-buying experiences.
When selecting my new car, I wanted a vehicle that is safe, reliable, stylish, and high-quality. And I wanted a brand that I can be loyal to in the future. I found all those qualities with the acquisition of my 2013 Volkswagen CC Sport at Kearny Mesa Volkswagen. If you decide you want a VW product, I strongly recommend Kearny Mesa Volkswagen for a pleasant, honest, and fair experience.
Roman Lopez and the VW Kearny Mesa dealership inspired me to comment. The staff made me feel very welcome and were extremely friendly. Mr. Lopez was a huge factor in my return use of the dealership as opposed to the mechanic down the road. They were keen on granting me discounts for services rendered and am planning on using them in the future.
My 1988 VW Cabriolet had a catastrophic failure of the steering wheel bearing, with some electrical and tune up needs. Most VW dealers just don't have techs that know or want to work on a car this old. Herman Cook VW told me to go away. Turns out VW Kearny Mesa does like to work on A1 VW. Although the parts were VERY hard to find Roman and the tech made it happen. I was a big fan of Miramar VW and sad to see them close. VW Kearny Mesa is my new dealer!
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