5770 W Irlo Bronson Memorial Hwy Ste 434, Kissimmee, FL | Directions 34746-472128.291956 -81.407572
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Budget Rent A Car – Steve the manager said sure you can drop off the keys to the shop did that mind you I was sicker then a Dog my brother had to cut his stay short and fly home for an emergency, my husband was sick also thats why we called up to see if we could return the keys so they could pick up the car 5 miles away, now they call my brother in another state and tell him they cant find the car, This was on Saturday 2/25/2012. its now 2/27/2012, and they still cant find the car now there telling me they cant go to the place were the car is at because its too far away really 5 miles up the road?
Now I'm waiting for Steve the manager to call me to find the car, I gave them the address and there like oh no thats to far away, If I had known this as sick as I was with the stomach flu, I would have drove the car to the damn airport, so much for being nice and sure bring back the keys and we will take care of the problem I will never ever rent from Budget Rent A Car again, this is so unbelievable. Thanks for nothing Budget. I think i have to give a rating If I have to one but they are about a 10 1/2 minus for me.thanks for nothing
WORST SERVICE I'VE EVER RECIEVED IN MY LIFE – I WENT HERE ON JANUARY 23RD TO RETURN A RENTAL CAR I HAD FROM THE AIRPORT. ESSENTIALLY I NEEDED TO DROP IT OFF, AND THIS LOCATION WAS CLOSEST TO MY JOB SO I CAN DROP OFF THE RENTAL AND NOT GET CHARGED ANOTHER DAY.
i called ahead and spoke to a gentleman named Hicham, i gave him my full address and told him what I needed. He said, that it'd be perfectly fine for me to come by and they could have the courtesy shuttle drop me off on the way back to work during my lunch break. i thought no problem and went ahead.
drove the car over and finally got to meet hicham. he yelled at the person in front of me, telling him" i'm not mapquest, go find directions somewhere else" and shooed him away.
Then it was my turn, and he tells me the shuttle is ready to leave now. I said ok i need my receipt, he said, you dont have time to wait for your receipt if you want the shuttle you have to go now.
Then he tells me, that where I'm going is too far, the shuttle will only take me 1 mile down the road and then drop me off at a hotel, NO Where neAR my work, and i'd have to walk back.
I explained that i called previously to confirm, why did he change. " i thought you were at the bank across the street". Why would I need a ride back across the street?????
I said i'm not leaving without my receipt, and hicham said "FINE!" and radios for the shuttle to leave.
I was now stuck, at this location on my lunch break with no ride back to work. ON TOP of that, I still didnt get a receipt, he furthered told me that if I didnt leave he'd call the cops after I asked to speak to his manager.
Long story short, i had to have a manager come get me from work after waiting 2 hours to get someone free to come get me, and after all the stress, i had a seizure at my office.
Dollar/budget rent a cars best offer? they offered me coupons for discounts on rental car service, and they STILL didnt send them to me. its been 8 months,and after complaining they still did not send me any retribution. the only reason it took me so long to post anything was because I was in the hospital being treated for epilepsy, which is triggered by stress.
Thanks for nothing Hicham, and Budget rent a car
Editorial Review by Citysearch Editors – Value-minded company offers 13 classes of vehicles including vans and moving trucks. Child seats, snow tires and cell phones available for a fee.
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