Brooklyn >General Merchandise Stores > Valentina Bridal Salon Inc
7605 New Utrecht Ave, Brooklyn, NY | Directions 1121440.614616 -74.000328
Wow!! Wish there was an option for 0 stars because Valentina's deserves it!!
I decided to go to Valentina's to try on my very first bridal gown because they just opened their second location in Staten Island about 5 blocks from my house. I had passed the store for days driving through the neighborhood and loved the dresses in the window... Needless to say I was super excited to go there today.
The number on all the websites is wrong and disconnected and since this is a new location didn't have the number on the window. I eventually got the number and was calling all week just to have the phone ring off the hook. Since I was unable to get Anyone on the phone my mom and I decided to just stop in this morning...well that apparently doesn't work for them.
As soon as we walked in we kind of stood there until one of the 3 women at the front desk decided to acknowledge us. Now, I'm 26 but I do look like I'm about 17, but that's no excuse to look me up and down with disgust like questioning why I'm there. The woman asked what we were there for and I stated we wanted to just look at some bridal gowns. She immediately asked if we had an appointment and when I said no she let out the most aggressive and rude huff and puff like I was aggravating her to spend thousands of dollars in her store. She then put on her glasses and made it seem that she was trying to angrily check her appointment book. I then added that I tried calling all week and no one answered the phone to make an appointment. Well that pushed her over the edge and she immediately responded with "we'll my phones are working so I don't know who you were calling or what your talking about!" My mother immediately responded "that's it we are out of here! Lets go!" As we were walking out I turned and said you just lost a few grand in sales... Nice going!
I am so disappointed that I choose Valentina's to be the first store I walked into to try on a bridal gown.. This was supposed to be exciting and fun and now I'm just aggravated with their impersonal and rude demeanor. I felt like it was a scene right out of pretty woman like I wasn't good enough to be in their establishment!! Well little did they know that I have 10 girls in my bridal party, 2 flower girls, and since both parents remarried I also have 4 mothers that need dresses!! Good job Valentina's I hope your service goal is to loose money because you just lost THOUSANDS of dollars due to your disgusting attitude!!!
Great experience – I am quite honestly baffled by all the negative experiences some people had at that bridal salon. I personally loved it.
I went to RK bridal in Manhattan and tried a dress on which I fell in love with. It was in April, and the salesgirl was very scared that if I took time to think about it, there wouldn't be enough time to order it and get it and make alterations, so I had to make my decision NOW.
I didn't like the pushing and I left.
I went on the designer's website and saw what reputable store carried this dress. Valentina's bridal was on the list, and since it is closer to my house than the rest, I called. First, the dress came in 1 week! So there was PLENTY of time to think about it. Second, I paid $300 less there than at RK Bridal.
I went to Valentina 3-4 times for the fitting, and every time I was treated with utmost respect and friendliness and smiles. I also ordered a bolero from them, so all my alterations plus the bustle were for free. How can I NOT love them?
Again, I am surprised at so many negative comments.
I would give them a chance.
Awesome Store,... Great Experience – After reading the other reviews on here, I am so confused. I had a wonderful experience at Valentina Bridal Salon. Not only did I get my wedding dress there but all 8 bridesmaid dresses and 2 flower girl dresses. The sales people were awesome and they had great suggestions. My dress came in on a timely fashion and they were happy to accomodate the schedule of everyone in my bridal party. They were even able to accomodate 2 bridesmaids from out of town -doing their alterations 2 days before my wedding. I don't know how I would have gotten through my day without them. Everyone should go to Valentina if they want a seamless and wonderful wedding experience. Thanks to Jay and Valentina for a great day and a great experience.
I ORDERED MY WEDDING DRESS FROM VALENTINAS OVER A YEAR BEFORE MY WEDDING AND GAVE THEM A 60% DEPOSIT. I WAS TOLD THAT IT WOULD TAKE 6-8 MONTHS FOR THE DRESS TO COME IN. 8 MONTHS LATER I HADN'T HEARD FROM THEM. WHEN I CALLED THEY SAID IT COULD TAKE 8-10 MONTHS AND THAT THEY WOULD CALL ME. 10 MONTHS CAME AND STILL NO WORD. I WAS THEN TOLD THAT IT COULD TAKE A YEAR FOR THE DRESS TO COME IN. A YEAR CAME AND WENT AND I STILL HAD TO DRESS! JAY SWORE UP A ND DO WN THAT THE DRESS WOULD SHIP ON MARCH 31 (MY WEDDING IS THE FIRST WEEK OF MAY). MARCH 31 CAME AND THE DRESS DIDN'T SHIP. SO NOW A MONTH BEFORE MY WEDDING I HAD NO WEDDING DRESS. JAY AND VALENTINA WERE VERY VERY NASTY AND THE ONLY SOLUTION THEY OFFERED WAS TO GIVE ME ANOTHER BRIDE'S WEDDING DRESS!! NOT EVEN CARING THAT THE OTHER BRIDE WOULD NOT HAVE A DRESS THEN. I HAD TO GO OUT AND BUY A SAMPLE DRESS AND HAVE IT FIXED BECAUSE VALENTINAS IS INCOMPETANT. ALL THEY HAD TO SAY WAS, "THESE THINGS HAPPEN." THEY REALLY JUST DID NOT CARE AT ALL THAT I HAD NO DRESS. THESE ARE HORRIBLE AND COLD PEOPLE WHO ONLY CARE ABOUT TAKING YOUR MONEY AND COULDN'T CARE LESS ABOUT YOU OR YOUR WEDDING. THEY ARE LIARS, ESPECIALLY JAY, AND WOULD NOT TAKE RESPONSIBILITY FOR THEIR MISTAKE. NEVER GO TO VALENTINAS!
NEVER GET A DRESS FROM VALENTINA'S – TOO BAD THERE'S NO 0 RATING. THIS STORE OVERCHARGES FOR ALTERNATIONS SO PEOPLE GO ELSEWHERE. THEY WANNA ORDER U A DRESS AND SEND YOU PACKING. THE ONLY THING THEY ARE GOOD FOR IS GOING TO TRY DRESSES ON. ONCE U FIND WHAT YOU LIKE, ORDER IT ONLINE. THEY OFFER THEIR CLIENTS ABSOLUTELY NOTHING BUT STRESS AND HEART ACHE. THE SALESGIRLS ARE ALL BITCHES AND THEY COULDN'T GIVE A RAT'S ASS ABOUT THE CUSTOMERS.
NEVER GO TO VALENTINA FOR A DRESS! YOU WILL GET SCREWED!
WORST PLACE EVER!! – IF YOU WANT TO BE LEFT WITH BRIDEMAID DRESSES THAT DO NOT FIT GO TO VALENTINA BRIDAL. I AM IN A WEDDING WITH HALF THE BRIDAL PARTY THAT HAS A DRESS 1 SIZE TO SMALL...
WHOEVER MEASURES THE GIRLS IS OBVIOUSLY BLIND AND CANT SEEM TO WRITE DOWN THE CORRECT NUMBERS.
NOT ONLY DID THE DRESSES COME IN 3 WEEKS BFORE THE WEDDING THEY LEFT MY COUSIN WITH ZERO OPTIONS.. NOT ONLY DID THEY MESS UP, THEY EVEN WANTED TO CHARGE THE GIRLS TO PAY FOR ALTERATIONS!
WEDDING ARE WAY TOOO EXPENSIVE TO BE WORRYING ABOUT CRAP LIKE THIS LAST MINUTE... DO YOURSELVES A FAVOR AND GO SOMEWHERE ELSE!
DON"T GO HERE OR YOU WILL BE SORRY! – I implore you all to stay away from this place!! They have no idea what customer service is or that it even exists. The girls there sound like you are bothering them, and all have no idea what's going on with any of their orders. I ordered my bridesmaid dresses in October for my wedding in March. I was told it would be three months from the times the last bridesmaid called in her size. The last girl called her size in at the end of October and at that point I expected the dresses to come in mid February. I checked in constantly and was told they were on time. Mind you not once did any of the girls there contact me to follow up, and messages are NEVER relayed. Wouldn't you know February comes and goes, and I still don't have my dresses in March, with my wedding 2 weeks away. After finally getting connected with the owner I ask to over night the dresses to the out of town bridesmaids and he insists he cannot afford to do that free of charge. Then when he offers to do the alterations there, he says he will have to reverse the 25% discount originally given at the time of the sale since he will be doing alterations on site which they don't do. However he would still have to charge for the alterations of course because he is a scumbag. The nickel and diming that came with speaking with the owner Jay was UNREAL. I've never in my time in business or personal dealings ever dealt with someone so unwilling to right their mistake. This place should be out of business and I cannot fathom how they are still open. DO NOT GO HERE FOR ANYTHING INVOLVING YOUR MOST SPECIAL DAY!!
Only shop here if you want problems – A place that is supposed to make a girls dream come true and then makes her cry right before her wedding deserves the lowest score possible. The bad service here goes all the way up to the owner.
I ordered 4 bridesmaid dresses and 1 white bridesmaid dresses by Jim Hjelm in February of 2010. I told the lady and my bridesmaids to order based on the bust and waist size because the skirts were very full. Of course when it came time to order they wouldn't take any orders without the hip measurement, so everyone got their very own large blue garbage bag. This would have been okay if there had been time to alter the dresses.
I called to find out when the dresses would be ready in June and I was told they would be in at the end of July. I called in July and I was told they would be in at the end of August. I called at the end of August and I was told next week, and so on and so on until finally they came in on a Thursday. I paid for 3 day Saturday shipping for all of the dresses since no one lived in the NY area anymore and at this time I am A WEEK AND A HALF away from my wedding. I even paid an extra fee so they would pack 2 dresses in one box. Well they forgot to make sure they went out, are closed on Friday and Monday so on Tuesday I CALL AGAIN, NO ONE CALLED ME, to find out where the dresses were. I finally complained enough to speak to the owner.
She told me she had done me a favor because she paid $10 out of her pocket to next day mail me the dresses. I spent over $600 in her shop and she is going to tell me about $10 because of the incompetence of her and her staff.
Anyways, save yourself the headache and tears, shop anywhere other than here, its worth the extra $10 in my book.
Great Service and Great Prices – I only visited a few salons and this was the second salon I visited. Among the others were RK bridal in the city, felt like I was on an assembly line/sweatshop, Angel's bridal in SI..overpriced and pushy, Lotus Brial, rude and pushy and Valentina's was the second place I visited. I am all about customer service and all the bridal consultants and the owenrs are nice, down to earth people. The dress I chose was cheaper then discount places like RK bridal and the service I got was great. Not pushy at all and they listen to what you tell them. Alterations are included in the price and I got my BP dresses from there too. I highly recommend this place for bridal gowns and BP dresses.
Life Saver! – I rarely waste my time writing reviews but I have to credit Valentina Bridal for keeping me sane and basically saving my wedding! You see, I ordered my 6 bridesmaids dresses from another neighborhood salon. BIG MISTAKE! (Do not use Maid to order even if your life depends on it!) Of course even after I ordered the dresses almost a year in advance, the owner made up some excuse about not being able to get the dresses. This was 3 months before my wedding. I called up Valentina bridal in near tears. They were so helpful, understanding and accomadating. I went there first thing the following day and ordered the dresses (didnt even need a rush!) They guarenteed me they would be in by OCT.10th for my Nov. 14th wedding and guess what... I got a call on the 8th that they had the dresses!! Huge sigh of relief! My girls are in the process of getting their fitting now and I'm sure my wedding will be perfect! Thank you so much to Valentina bridal and especially Daniela for helping me out!!
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