Brooklyn >Home Improvement Stores > Pintchik Discount Hardware
478 Bergen St, Brooklyn, NY | Directions 1121740.680650 -73.975576
Mon - Fri: 7:30am - 6:50pm; Sat: 8:30am - 5:50pm; Sun: 9am - 5:50pm
Neighborhoods: Park Slope
We would like to recognize our salesperson at Pintchik, Shana, who was very knowledgable and helpful in our selection of wooden blinds. The service was excellent.
Service is dead, & Pintchik is kicking the corpse – It is one thing to be ignored - that is their standard operating procedure. And of course, they don't have the item you are looking for - well, you takes your chances.
But its quite another thing to be asked to pick up the coins you've just counted out, and place them - reverently - in the cashier's hand as a show of "courtesy" - while juggling your wallet and bag.
Actually, there are other hardware stores in the area, and I intend to patronize any of them instead. Maybe one of them will appreciate having customers.
They are local and they know stuff but.... – Without these guys I'd be stuck going a million miles to Home Depot. Good quality paints and knowledgeable help when you can get it. If you join the 'club' it is slightly cheaper.
Gone downhill – I've been coming here for about 10 years and it was definitely better when I first started coming here.
The selection is worse for one: at one point the store was the size of about 6 storefronts. I would say it's down to about 4 now.
But I would say the biggest problem is that 1/2 the store is locked away in cases of one kind or another--screws, tools, all the plumbing supplies--and the staff basically shuttles from case to case unlocking them with an exasperated look on their faces.
As a result as others have noted it's really hard to get someone's attention.
It's still the best place in the neighborhood to buy paint, but I try to get other stuff elsewhere.
I've been shopping at Pintchik since 1995 and I'm now putting together my fourth apartment with their help. Though it usually takes a minute or two to find a salesperson to ask a question, once I do they spend as much time as I need to tell me whatever it is I need to know, from mounting shelves on dry wall to what kind of paint to get.
No attention to detail, but otherwise ok – While I appreciate the 'down home' atmosphere of this old-school hardware store, my experience was a bit lackluster. It is frustrating to get back home and find that they gave you the wrong items, then have to head back to explain it to several people before getting the right answers and the right products. The prices are a bit on the steep side as well, although it's easier to buy here than at say Home Depot based on size alone. I'd be okay with the prices if the service were better.
5 star reviews for Pintchik by shills – the glowing reviews here are shills. look at the commentors' review history, many many of the 5 star givers only have one review, and its for Pintchik. Really? when were you so inspired by a hardware store that you signed up for an account to post just that review?
Let this be proof that this place is dishonest, on top of overpriced and HORRIBLE service. Only once was I treated nicely, otherwise you'll be made to feel like you're not worth their time.
always helpful! – I love this place. Pintchick is super-friendly, and everyone there is helpful and knowledgeable. It's a real pleasure to have in the neighborhood!
I love the staff... – I walked past three other hardware stores the other day to get to Pintchik, because I knew they wouldn't treat me like a dumb blond. A really nice guy (he wouldn't tell me his name..."there's no 'I' in team" he says...) helped me find the right sized screws to replace the ones that my cat stole from me so I could re-mount my wall sconce, and then gave me the screws for free. And when I couldn't get my kitchen faucet apart to install a water filter several months back, another staff member assured me it came apart and sold me a 7$ wrench to do the job instead of trying to sell me a whole new faucet. They are awesome there, and I find what I'm looking for 95% of the time. I'm glad I live nearby!
Not to big, not to small, just a great neighborhood hardware store. – I've been using Pintchik Hardware since I built out an artist's loft in the neighborhood in June 2000. It's a nice comfortable size between a giant Home Depot warehouse and a bodega hardware store. You can get everything from traditional hardware, plumbing, and painting supplies, to a decent selection of home furnishings; I rented a full wood floor refinishing sander from them (although I don't know if they still have it) and anything that didn't come from a contractor supply company (like the 100 sheets of drywall and the water heater) came from Pintchik. They have almost everything you need, but you can still get in and get out in a reasonable amount of time.
The service at the store is great; sometimes the store is crowded and very busy, but most of the staff has been there since I've been going, and they've always been pleasant, helpful, and knowledgeable, even when they've got 5 people asking them questions. I've found that the owner, Matt Pintchik, will bend over backwards to help anyone who comes into his store (or even people just walking by it), and seems to wish that he could help every customer individually. I wish I had this kind of neighborhood hardware store near my new apartment.
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