Austin >> BBVA Compass
13497 N Highway 183 # 100, Austin, TX | Directions 7875030.461153 -97.793784
Terrible! – After more than five years, I am taking my business to another bank.
There are three drive through lanes. I was one of two cars. One drive through lane was not operational. I had a 27 item deposit. I sat in this drive through for 26 minutes. TWENTY-SIX MINUTES! I buzzed in at 10 minutes and asked what the status of my deposit was. I was told they were "working on it." I buzzed again at 20 minutes and asked if they had received the canister. I was told it was a "big deposit" and it takes some time. When the canister was returned to me, I received no voice acknowledgement whatsoever.
There was no apology for the delay and no explanation. Four cars came and left before my deposit was completed.
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