Brooklyn >Residential Construction > Gold & Reiss Kitchen & Bath
254 Bay Rdg Ave, Brooklyn, NY | Directions 1122040.635973 -74.026977
Neighborhoods: Bay Ridge & Fort Hamilton
Avoid Gold & Reiss At All Costs – We got our kitchen cabinets at Gold and Reiss in Brooklyn. And while what we ordered was beautiful, it was a nightmare dealing with them. Go here if you want poor communications, lacking customer service and MIA cabinet installers. (If it's anything like what I went through, you'll get to take off lots of unpaid time from work just to sit in an empty kitchen, waiting for people to never show up on time, if at all. Then you get to repeat it again, a la Groundhog Day--many times)
The salesperson, who seemed nice, rarely read our emails in full, resulting in installers showing up and not knowing how to install the cabinet correctly to support our kitchen sink. This happened in spite of us showing her our sink in person and sending her specs on the sink months in advance. We had to have another contractor check out Gold & Reiss' remediation plan to make sure they wouldn't mess it up again.
Then our contact person ran off on vacation to South America without any notice or any communication with office colleagues, so no one knew what was going on with our project. I wish I were making this whole thing up, but it's true.
We were left without a fully functioning kitchen for 2 months because of ineptitude and indifference. It was a total hassle. Go elsewhere. New York's a big place, and life's too short to deal with crummy service or clueless people.
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