Brooklyn >Household Appliances > Jimmy's Range & Appliances Inc
7107 13TH Ave, Brooklyn, NY | Directions 1122840.622366 -74.005109
Neighborhoods: Dyker Heights
Terrible customer service. Four visits and my dryer is still not fixed. The 2nd and 3rd visit resulted in the "technician" having the wrong part.
DO NOT CALL THEM UNDER ANY CIRCUMSTANCES.......rude, truly incompetent, and unbelievably shocking that they are in business....I repeat...do not call them.
Jimmy's now located at 6918-13th Ave Brooklyn NY 11228
I give Jimmy five (5) stars. Service was great and price reasonable. Would recommend him to all.
The worst business in the world!!!! STAY AWAY!
We were assigned to those morons by the Designer Appliances (another horrible place), so we didn't have much choice of who will repair our brand new never used washing machine... THEY JUST DON'T SHOW UP! Simple as that. They say they will, you take half a day off work and wait for them, and they just don't show up, 3 TIMES!!!! Here is a conversation between me and the receptionist/manager/superviser/customer service/ whoever the hell she is:
ME: why didnt he come?
HER: its hard for him to come after 4
ME: why did you schedule after 4?
HER: i didnt, your wife did
ME: when can he come?
ME: but people work
HER: not my problem
ME: are you listening to yourself?
ME: why would you schedule 3 times for after 4 if you know he wont come?
HER: i didnt, your wife did, he can come on saturday 8-12
ME: can i have his cell?
HER: ok bye
Yup, just like that!!!!
Please stay away from those incompetent morons.
This is the most atrocious business I ever had to deal with! I was referred to them by the manufacturer so I don't really have a choice... Their receptionist is the nastiest person with horrible attitude! They canceled on us thee times including two no shows with no explanation and no apology!!! We are now going on the third week of wait to get our washer serviced! I don't understand how places like this stay in business! I really hope this and other reviews will help put them out of business sooner rather than later!
Seriously bad - AWFUL – No stars - the service is awful, the phone operators are rude and hang up on you; after two service calls when the issue wasn't resolved, they closed out my claim so I had to call the insurance company for them to get another authorization (ie more $$) - to fix the problem they never fixed!!! And I asked to see the paper with my signature - it wasn't even my signature; and the obnoxious woman told me to get the F out after I showed her it was not my signature (I showed her the one on my ID). Worst ever. And since it took three visits and the problem was never fixed, their technicians don't know what the hell they are doing.
Horrible Service – This place is a joke. They have completely unreliable service. We have had about 6 appointments scheduled with them and they have either not shown at all, rang the doorbell and immediately left, or called our phones and left nasty messages (and of course, not shown up).
My favorite was from today - "I'll be there soon and there better be someone there" Well, we are here but you never showed. The fact that the cell phone number was blocked and I couldn't call back didn't really help the situation either.
I really don't understand how a place like this stays in business. This repairman must be the owner's son. I can't fathom how someone so incompetent would stay employed at a company otherwise.
If I could give this place no stars, I would. Unfortunately that's not an option.
unbelievably poor service – i have wasted a week of my life, as well as some of my faith in humanity, as a result of dealing with jimmy's range. the repair guy is actually nice (although he failed to diagnose and fix the problem with my fridge during four, brief consecutive visits). it is the phone operators that are completely unbelievable. i was initially polite and flexible on the phone (for the first three conversations) and tried to explain that i have a job and would prefer certain days of the week and a certain window of time (mornings). they actually yell at you, saying you cannot suggest a preferred day! nor time! that meant i sat around for 4 days. they would say that they would show up between noon and three and would then show up at 4 or 5. the guy would be there for five minutes and say he had to come back another day with a different part (it finally turned out that an interior power cable was not connected, so all of this could have been avoided). as mentioned, this process took over a month and the phone service just got ruder and ruder as my impatience with them mounted. do NOT recommend!
AVOID --- LISTEN TO ME AND OTHERS – Rude, nasty, immature people who answer the telephone, especially someone named Dawn. They have one excuse after the other and are totally disrespectful and just don't care about customer service. They do not call and do not show for appointments. They are the worst. The absolute worst.
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