Brooklyn >Bus Travel > Trans Express Inc
150 Conover St, Brooklyn, NY | Directions 1123140.679144 -74.013650
Mon 08:30 AM-05:00 AM;Tue 08:30 AM-05:00 AM;Wed 08:30 AM-05:00 AM;Thu 08:30 AM-05:00 AM;Fri 08:30 AM-05:00 AM
Neighborhoods: Red Hook
This company is awful, you can see my Yelp review. Of course there will be positive and negative reviews for most thing, but do you really want a bus company that will be good 70% of the time?
Do not use Trans Express, 30% chance of being really disappointed and embarrassed is not worth it.
Fantastic Company – I normally wont take the time to review a service here unless I am completely blown away by a company - I think that its worth the time to review this company - First of all im very impressed that it is a women owned bus company, i think thats great. I had never booked a bus before and wanted to put together an outing to get some old friends together - Every other bus company I called just did the bare minimum, but the people answering the phones there were so friendly and gave me ideas for the trip - we ended up staying local but the point is that the people there were such good people they actually seemed to care. We got a brand new 30 passenger bus and it was very impressive looking - the driver was amazing. The friendliest person - we were disappointed he couldnt come and hang out with us and had to stay with the bus. I couldnt recommend this company more - 10 stars in my book.
Excellent friendly service – I booked a bus for my company's Holiday party this year....we are a law firm in upper Manhattan and I was nervous putting my superiors in a "bus" to drive about 45 minutes North of the city. Normally we would get separate cars for the partners of the firm but they wanted to ride with employees.....never the less, I booked a 32 passenger bus to go up to New Rochelle and the whole process from booking to completion was smooth as ever. I am extremely grateful that the bus was flawless, new and clean-the driver was extremely professional and friendly, and we got to and from our destination without a hitch. The driver was more or less dressed like a chauffeur and the bus and driver gave the impression of being very sharp. I havent seen their other buses, but the 32 is very nice. Given my anxiety in putting by bosses on a bus, I wanted to give Trans Express positive feedback because I received a couple pats on the back for the overall planning of this event, especially for the transportation. I will definitely be using them again if I ever need to move a group of people -Gino T.
No way – I suspect this company m might be fine if they're doing a route they've done a zillion times before, but I would never hire them again and I wouldn't recommend them. They came late to pick up wedding guests, got lost on the way to the wedding, held up the ceremony and cost us a lot of money and stress. They were the only thing about the wedding that I would go back and change if I could. By all accounts the drivers were very nice, so I'm giving them one star. But they had all the information they needed (including clear directions and instructions on when to be there and what was expected) and they couldn't handle it. Don't use them.
perfection from the start – I must say i have never been so stressed out trying to find a LEGITIMATE charter company. I cant even begin to say how many companies i called before talking to trans express specifically christina(literally...pull out the yellow pages i called them all). every call i made was sales pitch after sales pitch making the whole experience a massive head ache. christina helped me plan the transport for my anniversary from start to finish making it very simple for me to plan one of the most important events of my life. every one i came into contact with was professional and polite, i recommend there service to anyone in need.
Have to agree with "Nightmare" – There are no complaints about the bus itself or the driver, the poor guy who was totally lost when he had to take the bus from New York City to Philadelphia. I am more upset about the unprofessionalism that I received on the phone from the charter agent Adam when I stated my issues with him. The bus we had chartered was per our books supposed to arrive at 10:30am. I had asked for an 11am departure and the bus arrived at 11:20am. Now in my eyes - that is late. In addition, the driver got lost, he agreed to make an additional stop enroute that he assured my passengers would only be a 5 minute extra stop. The arrival at the destination was more than an hour late - we had lunch, a tour set up and they all had to be cut short because of this.
I didn't say anything bad, just stated the facts, and the charter agent yelled, saying that the driver was only 20 minutes late - we had asked for an 11am departure and the driver arrived unprepared at 11:20am...well, I'll let the public decide on that one. He said that we made an unscheduled stop so the delay is our fault - again - the driver said it's only 5 minutes out of the way.
I though I'd get some compassion and an apology - but Lo and behold - I did not expect to get the blame for this mess. All the sudden I feel it is my fault - and yes, Adam, it is. It's my fault for having chosen one of the worst in customer service bus companies in NYC. That's exactly the feeling I got out of my first and now only experience with Trans Express, Inc.
I still give it two stars, since we did get the transfer and the bus was nice and clean. No issues there.
Excellent Service from Start to Finish!!!! – I must say that I never chartered a bus in my life, nor did I ever think I would need to. I suggested to my boss that our company should do a trip to Atlantic City, and by the time everyone signed up I had over 50 people.
I called Trans Express and found them to be such a pleasure to work with! I spoke to someone named 'Adam' and he took care of me very well.. I must say I have never received better customer service! This guy answered all my questions, and got me a good rate as far as my rebates from Atlantic City were concerned, as well as the price of the bus.
My driver was great!! And my whole trip from start to finish was a much better than I could have ever expected!!! I highly recomend this company!!!
excellent customer service, professional and ontime service... highly reccommended – i dont agree with the negative review that was written. I can say that you cant please everybody all the time but TRANS EXPRESS has always been dependable and has met or exceeded our expectations everytime in the past 10 years that we have utilized their services. They have always accomodated our corporate transportation needs and have never stood us up!!!
Definitely would use them again – Wonderful service. Drivers looked more like chouffers (sp?) and my guests all loved the mid sized buses. Clean and depandable. I would use them again. And I also like that they are women owned.
Excellent Experience – I am very suprised to read the previous review of this company. My church has been using this company for years...theyre not a very big company, but everyone working there has been so nice and has treated us like family. The rates are excellent and everything is always so prompt and clean. I have become very friendly with Marie, our normal agent....and she always takes excellent care of us.
lol "They're strated yelling at us and hung up." <------ maybe this person did not properly communicate thier pick up time hahaha.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Trans Express Inc on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.