Franklin >Carpet Den Interiors
264 Mallory Station Road, Franklin, TN | Directions 3706435.95562 -86.828959
M-F 8am-5pm, Sa 10am-4pm, Su Closed
Thanks to Carpet Den & Traci McCormick for making what we visualized for our home a reality. Traci led us through the selection process with helpful suggestions & orchestrated every detail of the installation, coming by personally. The team of installers was topnotch & professional. Whether your project is small or large you will be treated as valued customer every step of the way.
I recently went to carpet den to buy carpet for my home in Laurelbrook. Lisa, my sales rep, was very inquisitive regarding my choice of carpet, stating that Laurelbrook homeowners should only have hardwood floors. I won't go back.
We have used Carpet Den Interiors and their designer Lisa McNeese for years. They recently did an amazing hardwood install for our home following some severe water damages. The flooring looks beautiful! The installers were very quick, professional, and extremely clean with the project. Lisa stayed in touch throughout the entire project to make sure all was going well. Again...thanks Carpet Den and Lisa for another top-notch job. Very pleased!
We knew after 10 years it was time for the carpet to go! We went over to Carpet Den and were greeted by Lisa McNeese as soon as we entered the showroom. She was tremendously helpful since we had never purchased carpet before and made the process very easy! We were in the store on Monday, she measured on Wednesday and we had our new carpet installed the next Friday when we were off work!! Very Happy and will return for future flooring needs!
We couldn't be happier with our new area rug. We're greeted as soon as we walked into their beautiful showroom. We worked with Lisa McNeese who was very helpful and pleasant . We knew what we wanted when we went in and the price was so much better than we expected after researching prices on line. She ordered the rug (luckily it was in stock in Ga.) and in 5 days it on our floor. Will be going back for our floor needs.
Beautiful store and great products, but terrible customer service. I came in looking to add 800SF of hardwood (w/install) and couldnt get a call back after they came out for a measurement and i landed on the product.
Disappointing experience at best.
We have used Carpet Den for eight different flooring projects over the last 12 years! Either we have been pleased or can't learn a good lesson! :) Thankfully, it is the former! The installers have always been prompt, courteous, and have done their jobs well (carpet and laminate). The few times there have been problems (usually from the manufacturers end, not the fault of Carpet Den) they have been handled professionally and corrected to our satisfaction. We have mostly used Christopher Parsons as our sales contact, who always greets you with a smile, a helpful attitude, and a lovely South African accent! He is a diligent employee and deserves a BIG raise!!!
My husband and I recently used Carpet Den Interiors to carpet our bonus room and we are thrilled with the results. They have quality carpet, competitive rates, great customer service and timely install. We loved working with Lisa McNeese. She was extremely helpful and knowledgeable. We recommend this company for all your flooring needs.
I received better pricing, service and quality at Carpet Den. Thanks Evan for the great service and thank you gift.
I love my three coordinating Nourison rugs I purchased from Evan M. at Carpet Den Interiors.
On top of great pricing, everything was handled efficiently and professionally and in a timely manor.
I will use Carpet Den Interiors for my future flooring needs.
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