Franklin >Carpet Den Interiors
264 Mallory Station Road, Franklin, TN | Directions 3706435.95562 -86.828959
M-F 8am-5pm, Sa 10am-4pm, Su Closed
Master Bedroom Carpet – We made the right decission in choosing Carpet Den Interiors. They were professional in all aspects of our experience and we would definitely use them again. Thank you Lisa. You are a credit to your profession!
Home Carpeting – I must say I am 100% satisfied with everything from the looking at the various types of carpet to the installation. They had a wonderful sale going on which allowed me to purchase a 70 grade carpet---yikes thats great along with the best padding. They waited and waited for me to get ready with a remodel I was doing without calling and bugging me. Then they installed when I requested and did an awesome job. You can't even see the seam. It's like walking on clouds in our bedrooms! Love it!
Excellent service and price. – Just got a great deal on carpet and wood flooring from Carpet Den interiors, saved almost 45%. Traci McCormick was exremely knowledgable about all of the company's products and took great pains to ensure that the flooring we selected would be appropriate to our needs (two "tweens" and two dogs). So far VERY pleased wit hthe experience, will update after installation is complete.
My one and only place for flooring! – This past week I had Carpet Den come out for the second time to put install more hardwood flooring in our house. I had originally contacted them last fall to have an estimate done figuring they'd be out in a couple days. Nope! I spoke to Traci and by that afternoon she was out taking measurements of my rooms and came prepared with several different flooring samples of both hardwood and carpet. Of course I contacted a couple other places for estimates but quickly realized they were lacking in customer service (one place said they didn't have anyone who could help me at the moment as I watched a couple employees walked out the door to go next door for lunch). Everything just "felt right" at Carpet Den and when I finally got the estimate I knew they were the right choice for us. Great selection, great staff (sales & installers) and great prices. What more could you want?? You don't have to start here but you certainly won't have to look any further!
Pleasantly surprised! – I was expecting Carpet Den to be very expensive because they are in Franklin and because their showroom is so nice. I have to say I was really surprised when I had the sales lady come to my house and give me an estimate. I had a couple of other places out to give me quote (including Empire which was OUTRAGEOUS), and when all was said and done I was pleased to see that Carpet Den was very reasonable and offered a lot more choices. The sales lady was very knowledgeable and also really helpful when it came to picking colors. The installers were very nice and did a super job. They cleaned up after themselves and the job went without a hitch. Definitely give Carpet Den a call.
Stress Free and Very Affordable – I went to Carpet Den with my husband and 3 kids on a Saturday. I was immediately over whelmed when I walked in the door. However, someone from the sales staff came up to me and asked me questions about what i was looking for. She immediately made me feel better about the shopping experience. She asked me all the proper questions and was able to qualify me and show me carpet that was going to work best in my home. She showed me a Stainmaster carpet, that has no exclusions, it was like a dream come true. I couldn't believe that there was a carpet out there that had no exclusions. The price was cheaper then anyone in town and the installation crew did a fantastic job. I would recommend Carpet Den for anyone who needs carpet!
Best pricing & service – After several trips to Home Depot looking for carpet for my new home, I decided to check out Carpet Den. I figured their pricing would be too expensive and unaffordable. As I was looking through various samples, Traci McCormick offered her assistance. I explained I wanted a nice grade carpet- one that could still look even once it's weathered by kids, pets & natural wear and tear. Traci came over to my home a few days later to help my husband & I decide one what would be a good fit and work with our budget. I appreciated her desire to help us find the perfect fit and she never once tried to oversell us on anything- so refreshing!
I highly recommend Carpet Den! Ask for Traci.
Response to Review – Thank you for a way to respond to Totally Unacceptable.
Mrs. Fisher upon reading your review, I did look into you experience with Carpet Den Interiors as you stated. Steven Cannon was your Sales Rep and has worked in the flooring business for over 15 years, this includes hardwood, tile, carpet, vinyl, etc.
As you know you were out of town and Steven made every effort to select for you the best product to fit your request and mailed those samples to you. The carpeting that you paid for had a total of $2525.89 for your 1400 square feet.
The cuts you refer to are required due to the many angles in your home, the stairs you reference had been previously installed with a waterfall look and per your request we replaced with the new carpet, and when you did express a problem with a seam issue on the stairs we came back out quickly and fixed the issue. At the time of final completion you were happy and satisfied.
If you need any further assistance please feel free to contact Steven at anytime 615-771-0128.
At Carpet Den Interiors we strive to give our community the best choice for their flooring needs and will continue to do so, we have been in business for over 34 years serving the Middle Tennessee area as its number one retail and builder flooring destination.
Totally unacceptable – Carpet Den was recommended to me by my realtor when I bought my house in October 2007. I paid what I considered a fortune (over 4K) for carpeting the upstairs in my house (approx 1400sf) because I wanted "good quality" ... the guy who did the measurements was apparently from their tile group and didn't measure properly so they had to make a lot of cuts and now less than four years later we've ripped the last of the carpet off the back stairs. From day one, the seams were badly done and would pull up when vacuuming. The carpet stained easily and the stair installation was "waterfalled" per their suggestion which just looks cheap.
The worst part is that I just got a bid on putting hardwood floors throughout the upstairs and it came in at less than this crappy carpeting! Lesson 1: do what you really want the first time. Lesson 2: Avoid Carpet Den
Very Satisfied – Carpet Den was recommended to me by a neighbor so I thought I would give it a try. The lady who helped me had great product knowledge to share. As many of you know, picking out your flooring can be a very overwhelming process. She was very kind and helped me narrow down my choices. She offered to come out to my house the very same day free of charge to measure. We were originally going to just do our Master bath, but ended up doing the whole home bc the prices were so good!
In the mean time I was shopping around for better pricing. No one could touch Carpet Den's prices or their customer service. I was very impressed to find that the day of the installation the lady who I had been working with came out to my home to make sure everything was going as planned. She even followed up later that week to make sure that I was satisfied.
If you are in the Nashville area I would highly recommend Carpet Den. They are locally owned, lets stop shopping at these big box stores and give our family owned business's a little more credit!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Carpet Den Interiors on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.