Brooklyn >Women's Clothing > Lestan Fashion Headquarters
1902 Ralph Ave, Brooklyn, NY | Directions 1123440.629726 -73.918358
Neighborhoods: Bergen Beach
THE worst! – I'm currently living overseas, so after getting engaged, I went online to find a wedding gown. I came across Lestan Bridals. I emailed them and enquired whether they would be able to deliver a gown I had seen on their website, to Taipei, Taiwan. They assured me, that yes they would be able to deliver it - in 3 months. I placed the order, and hoped for the best. The first clue to the awful service was that I had to email them to get an order no and delivery date...and even then it took more than a week to get back to me. Finally! Eva from Lestan replied via email that I would be receiving my gown around Jan. 20, 2011. Jan. 22 I still had not received any gown, nor an email from Lestan explaining as to the reason for the delay. I finally phoned them, from Taipei! They were very rude on the phone, and at 1st didn't even have any recollection of the order # after I quoted it. After finding my order, I was informed by Tammy, that they are still waiting for the dress from the designer, and that it should arrive within 10 days. I emailed them after 10 days, got no reply. I emailed them twice more, still no reply. Finally I phoned them, again! and was informed that they still haven't received my gown. My problem with this is - why not just send the customer an email and inform them of any delays, instead I had to email/ phone them?! We finally received an email on Feb 11 that they had received the gown, but that we had to make arrangements for it to be delivered to Taipei. What? After complaining to Tammy, she told us that they would ship the gown to us, so she'll need credit card details. The quote she gave us for shipping was double what it should have been. We decided to just have the gown shipped to my future in-laws in NC, and have them ship it to Taipei, at least then we won't be over charged. As of today, my gown is on route to Taipei, and should be arriving next week, that makes it more than a month delayed after the delivery date Lestan assured me it would arrive here. I will NEVER buy anything from Lestan again, they are rude, and have 0 customer service! Nor would I recommend them to anyone. They are not "professional in every sense of the word" as stated on their website.
Are they still open? – Not a review, but a question. I drove by the other day and saw a "For Rent" sign on their window. Are they still there? Did they move? Thanks.
Every brides DREAM – My experience from beginning to end was amazing and very personal. the whole staff made me feel as if i was a family member. they made my wedding dreams come true and then some. from the sames assoociates to the seamstresses, they all made me feel so special. i would not changea thing. I am forever humber and freatful for everything the ladies did for my girls and i. thank you VERY VERY much!!!!!
RUN in the other direction – This is the worst most dingy place I have ever been. I live in brooklyn and wanted a Maggie sottero dress. I called the store asked if the dress was available for fitting. I was told yes and made an appointment.After taking the day off and getting all my family to come when i got there, the lady told me she never told me the dress was there and that she told me it would be there in two weeks...if in fact she told me that why would she make an appointment for me to come fit a non-existent dress. I was so mad!...if you consider going here I would reconsider the service is terrible and the sales people are rude! she had the nerve to stand there and argue with me even though she know she lied!
COULDNT GET ANY BETTER – LESTANS, BEST BRIDAL STORE EVER!
Im the type of person who is very picky about buying dresses but, the "Lestan Girls," took away my anxiety. As soon as i described the types of dresses i was interested in, I was shown several gorgeous dresses which looked amazing on me, even with my picky taste. Although i just walked into Lestan to look, i bought my dress without even a second thought. I wasnt pressured of forced to buy the dress which was very delightful. My dress arrived IMMEDIATLEY and the seamstress did a phenomenal job on my alterations. The staff at the desk were very accommodating and helpful when they made my fitting appointments. I would definitley, without the slightest doubt, buy ALLLLLL of my dressed at Lestan Fashion Headquarters from now on. I would recommend 150%. I am a VERY satisfied customer!
Best Experience EVER!!!! – I had an unexplicable experience at Lestans Fashions Headquarters.
To Tammy and the wonderful LFH staff
THANK YOU SO MUCH FOR EVERYTHINGGG!! i am truly greatful. From the moment i walked in, everyone was willing and ready to help me find my perfect dress. All of the ladies were very very nice and friendly. i felt the sincerity in the atmosphere. the dresses in LFH are some of the most beautiful dresses ive ever seen in my life. The staff there is extremely knowledgeable about their dresses. From the minute i told the ladies what i wanted, they knew exactly what i described. When i found the perfect dress, i ordered it and it literally came in the blink of an eye. My experience at Lestans Fashion Headquarters was nothing short of amazing. Because of Tammy and the rest of the Lestans staff, my special day was perfect and i couldnt be any happier.
THANK YOU AGAIN LESTANS.
I WOULD RECOMMENT LESTANS FASHIONS HEADQUARTERS TO ANYONE AND EVERYONE AND I CAN GUARANTEE YOU WONT STOP SMILING!!!!!!
ALL BRIDES SHOULD SHOP AT LESTANS!!!!! – Attention all brides!!!! PLEASE PLEASE PLEASE shop at Lestans!!!! Not only is it a shop that is a one stop shop, it will definitley make your dreams come true. At Lestans, I found and bought my perfect Cinderella bridal dress. The bridal staff knew what styles of dresses complimented my figure and made me look beautiful. They were VERY honest and helpful. The bridemaids staff were just as marvelous. They found me the most amazing dresses that were perfect for my bridesmaids who range from different shapes, sizes and skintones. They helped me find my pefect dress and colors. The mother of the bride/ groom staff were wonderful as well. They helped my mom find a dress that looked gorgeous on her and she blended in with the bridal party without looking old fashioned. The ladies at the front desk were magnificent. They were very very very accomodating when it came time to schedule appointments and fittings. Everyone at lestans played their own role in making my dreams come true. I had my perfect Cinderella wedding. All brides out there, if you want your wedding to be all youve ever dreamed of, shop at lestans!!!!!!!!
Beautiful Dresses – I went to Lestan (and ended up ordering my dress) before reading all of these negative reviews and felt compelled to write. When we pulled up and walked in, I was pretty dissapointed since the place is not all that great looking from the outside. However, there is parking right out front which is nice. While the interior leaves much to be desired in terms of decor, I thought the selection of dresses was great and the prices excellent. I ended up getting a beautiful Maggie Sottero gown for a great price. The woman helping me was really nice (so maybe ask for Pat) -- she brought me dresses herself, helped with putting everything on and game me accessories to try on with the dresses so that I could get an idea of the complete look. Sure, the place is a little old fashioned in terms of decor but the prices are good and the service is honest (she was really honest in telling me what I looked best in without regard for the price) - -no they dont run around you in circles but I thought the service was great and loved the dress I picked out. No one asked me about my budget, I just explained what kind of dress I liked and then asked the prices when trying on. I also ordered a veil there. I think it's a worthwhile place to go for beautiful dresses at good prices.
Extra Smiles! – My Wedding is August 23,2008. Lestans was the only place that I went to get all my dresses. I have over 21 dresses that I ordered from them. The salespeople were so helpful especially Valerie, Eva, Collette(just to name a few.) The salesassociates were really great with their ideas, help and even extending themselves to get me samples of the dresses that I wanted that they did not have in the store. They even went the extra step and got me a sample of my wedding gown, I am a big girl and usually big girls don't get samples in their sizes to try on but because of their consideration and foresight, they ordered the sample in my size. All my girls dresses came in and they were from Three different designers and they all got fitted with no problems. The seamstress there are so knowledgeable about how to cut a dress and not all of my girls needed alterations but the ones that did had no problems and all were very happy with there alterations. My dress also needed minor alterations and just to name one particular seamstress, who was so incredible and does remarkable work, Josephine, who I would so highly recommend. She made me feel like a princess in my dress and her ideas and suggestions were on point. She knows her business.
I have read other people remarks about Lestans and I feel like I don't know what they are talking about. My mother always told me to get respect you have to give it and in retail people tend to forget that salesassociates are people too. These ladies are so helpful and friendly and My Matrons and I end up Closing the store everytime that we are there, we have such a goodtime and are so comfortable there. I WOULD HIGHLY RECOMMEND LESTANS TO ANY BRIDE WHO HAS SENSE ABOUT HER AND UNDERSTANDS THAT IT IS NOT ONLY STRESSFUL ON OUR END BUT THEIRS. TO TERRI, VALERIE, EVA, JOYCE, JOSEPHINE, COLLETTE, AND ALL THE OTHERS THAT I DID NOT GET A CHANCE TO NAME, I JUST WANTED TO SAY FROM MY HEART THANKYOU FOR GIVING ME THAT EXTRA SMILE ON MY DAY.
Georgeous Dresses – I`d like to express my experence I had at Lestan Fashion first of all I must say thay had most georgeous selection of dresses I have ever seen.Ray my sales consultant seems to know exactly what toput on me.I live in New Jersy and I have shopped everywere I was only satisfied at Lestan.Jean McCourt.
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