Brooklyn >Travel > New Tours
307 Brighton Beach Ave, Brooklyn, NY | Directions 1123540.577256 -73.963904
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Brighton Beach
Stay from this agency!!!! They are Crooks and liers!!!!! My Mom purchased a 7-day tour from them for cash. Several days later they called and said that there is not enough people for a 7-day tour so therefore they re changing her tour from 7 to 10 days tour. More to that they told her that if she will not bring the rest of the money for another 3 days they will charge her more fees for cancellation of the hotel and flights which she wasn't even initially agreed on. Since the government shutdown happened the same tour which includes national parks and etc. there is no point of going to that tour, we were trying to get a refund as per their policy states " the agency will give you the full refund if force majore circumstances will occur" but they continuously lying that everything is open even though all the media states the opposite and refuse to return the money. As per the other return policy statement you can get a 50% refund between a month to 8 days prior to the trip, we were trying to get at least that but when we came to the office the manager and the front desk were very rude and refused to talk to us stating that we have to speak to the agent we've dealt with and that she holds the money and only she will be able to help, and when we called the agent she said we have to speak to the manager or the owner who has the money and that she doesn't make any decisions whatsoever in this case. If there's only one week left prior to the trip the agency will not give any money back whatsoever!!!!!! Plus they tell you that they cannot cancel any flights or hotels and the price for that cancellation is a full price .... Please give me a break!!! They re big crooks!!!!!!
Boris (aprox.60 years old, white short hair, belly fat) is the worst guide in “New Tours”. He does not give you professional important and memorable information about the cities. He is lazy, he likes restaurants and eats there free because he brings there group of tourists. Stay away from this! You will find a lot of cheap cafes with much better cuisines! Boris hurts the clients’ religious beliefs and values. He sarcastically comments holy topics having nothing of knowledge about the subject. He also holds up to mockery if he sees someone opponent to him. He DEMANDS the tips! 24 dollars from each person of the group for 6 days of the tour is HIS tariff. DO NOT BE AFRAID TO CONFRONT HIS APPETITE if you are NOT satisfied with his unprofessional service! He is very rude, arrogant and does not care about the clients. When our bus was broken, we were sitting in darkness feeling smoke and growing worries; he was keeping total silence instead of giving us information about the accident and the possible solutions. When I asked about the explanation of accident, he almost pushed me and rap out with hate “you did not give me tips, and will not get information!” I said that I PAID FOR THE TOUR and his demands of the tips are against the Law! Last moment – he and his companion-driver Sergey locked the available restroom in the bus. The young woman behind me needed badly the restroom and almost died waiting for next bus stop. Think triply to use the company and especially this horrible guide!
NO NO NO DO NOT WASTE YOUR MONEY.
They will book your trip and take your money after that they are done. They wash there hands of you. If any issues arise they want YOU to call overseas offices and take care of problems. Better book tour yourself. Also constant unwanted surprises through out the trip. They are just not honest.
3 Day trip to Niagara Falls with New-Tours travel agency was terrible. Instead of promised bus with comfortable seats, toilet and other conditions, agency provided 15 seats van. Distance from NYC to Niagara Falls is 400 miles, but it took 13 hours to rich that destination. Tour had pour organization and scheduling. Trip was unsafe. Administration completely failed their responsibilities and got lost when hurricane Sandy came. Only because of professional Van driver, who handled this situation and found safe place for passengers we avoided terrible accident. I would not recommend to anybody to travel with New-Tours agency, which main office is located on Brighton Beach Ave.
DON"T GO THERE< THEY" SUCK! – I've purchased a tour for my mom to go to Canada. The tour was fine, but on a way back, mom was supposed to come back to Brooklyn, NY where I was supposed to pick her up. The bus was supposed to arrived betwen 5pm-7pm/ Mom called me at 7pm on her way back to tell me that bus is still in Canada stucked and the bus driver refused to communicate with anyone. I called many times, but was not able to speak with the driver trying to find out the reason why the bus was coming late and when it is coming? The bus dropped my mother (76 years old women next to the Grand Station instead of Brooklyn at 2am). Mom with the suitcase was standing (there are no places to sit) and crying as she had to somehow make it home to Connecticuit.
She was standing there until 6am (GrandStation is closed until 6am.) Mom was standing next to the prostitutes and drunk guys, shaking up and finnaly upon arriving back to CT - she was admitted to the hospital.
THE AGENCY FAILED To communicate with the family member, fail to place person to the nearest Hotel as bus was out of schedule with 6 hours delay).
TERRIBLE SERVICE ) WOULD NEVER RECOMMEND TO ANYONE
I had a chance – ... to experience everything and beyond of what negative reviews have described on here. It is so true, and I am very sorry for all of us who needed to witness the weirdest and uncivil service and attitude for the hard earned money during our – also earned –vacations. What I want to say: there are so many English speaking travel agencies in New York city with the solid reputations. Just do your own research on the internet and ask your co-workers Americans. In every business which offers services mistakes or inaccuracies may happen; however, there is a guarantee that you will not be humiliated by their tour guides as new tours’ employees do. Just wondering: does the owner or whoever runs this agency really thinks that someone will believe in the positive reviews been posted on here? Oh, well, when a business owner offers fake service, then you should expect fake positive reviews as well.
Wonderful China. China was great, New Tours - Terrible!!!!! –
I hate New Tours because of their TIPS demands!!! – I hate the New Tours for their TIPS demands!
We paid our money for all things including payment of the driver and the guide before the trip!
Why does the guide demand the additional $5 TIPS from each person of the group in the end of any trip?!?!?!
It is a CRIME and AGAINST THE LOW!
We give additional $100 to the driver and $100 to the guide for any trip!
But we paid before the trip and that is all!
They do real extortion and robbery each time!
Tax Inspection, I have the video records of all their CRIMES from DIFFERENT TOURS!
? ???????? New Tours ?? ?? ?????????? ????? ? ????? ?????? ???????!
?? ????????? ?? ???, ??????? ??????? ???????? ? ???? ?? ???????!
?????? ?? ???? ????? ?????? ??????? ??? ????? ?? ?????? ?? ? ???????? ????? ? ????? ????????!?!
??? ?????, ?? ??????????? ??????????, ???????:
4-day tour to Cape Cod – I reserved a 4-day trip to Cape Cod in mid of July for September 1. On the first week of August, Dmitriy - New Tour's employee, called me and asked me to leave a deposit or pay in full. I told him that I would pay on Wednesday, August 10, which I did. On Monday, August 29, a lady from this agency called me and asked if I preferred to share a room with another lady - I paid for single occupancy - I refused. On the same day, I called the hotel which was listed on new tours web-site and where we supposed to stay to find out if I would have lodging in a single room. This was OK. On Tuesday, August 30, Ada, new tours agent, called me after 8PM and left a message on my cell. New Tours office is open till 7PM on weekdays. I returned her call on Wednesday, August 31, at 8AM and she told me they did not have enough people for big bus and I would travel small bus for 16 people or I could switch my trip for Saturday. I told her that I already took days off and they should notified me ahead of time - plus they already made the reservation at the hotel. I told Ada that I did not want to travel in the small bus due to motion sickness. Ada called me at 10AM on Wednesday and tried to convince me to have other tour or have this tour on another day - which was not possible since Tuesday, September 6 was a workday. Ada told me that she had a sick father and because of me she went to work. When I asked her why I was not notified about the bus size on Monday when someone called me about the room, she replied that they cannot provide such info otherwise their boss would fire them. I asked Ada if this bus has a luggage department and she told that she did not know and she needed to find out. I called her around 12PM on the same day and she told me that they would find a space to put my luggage. When I asked what about the luggage of 15 other people, she did not reply. Ada told me that she would call me in 1230 with more info. She did call me. She tried to promise me that she personally would sit me in the bus, without consideration that she would not be able to do so, bus was leaving at 6:45 AM and I my bus pick-up place was not Brighton Beach. I told her that I would cancel my trip and take the money. At 1PM after I told Ada about my decision, Mila - another employee called me and asked me if I want to switch my trip to another day and she also gave me the news about small bus.
I went to this agency on Wednesday, August 31, and was managed to get my money back.
Horrible Service...Luck of Knowledge – We were very disappointed by two-day tour to Niagara Falls. Of course, I don't mean Niagara Falls itself, because this is absolutely beautiful scenery! However, the service is way below North American standards. First of all, it took driver 12 hours to get to Niagara Falls! Seriously? 400 miles with 65 miles limit? NO traffic on the highway!!! Should've taken 7 hours...the same as promised on New Tours website.
The second, the tour-guide (Irina) was so unprofessional and had luck of knowledge regarding this excursion. The other lady, Galina, is no better. She asked us how was the tour and when we answered that we were not happy with really long drive; reply was, ?What did you expect? You had nothing else to do in any way". Really? Is that how you talk to people? They stole tourists' time to enjoy the Falls. I guess, it is normal practice for this company.
My family planned to take 3 more tours with New Tours within next couple weeks and, perhaps, in the nearest future. However, after this horrible experience, we will never use their service again...will NEVER advise to use their company to many of my friends. I am glad I paid only for one tour and didn't book others in advance.
There is so much room for the improvement in their customer service!!! And perhaps, they should send their tour-guide to learn a little bit more of history at list in the area of the tour she is providing.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of New Tours on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.