Draper >Real Estate Sales & Services > Boardwalk Property Management
14039 Minuteman Dr, Draper, UT | Directions 8402040.495500 -111.889006
This is one of the worst companies I have ever had to deal with. They took over my contract while I was living at my apartment, since the owner didn't have the time she thought she would. However, every time something went wrong in the house I was told that I HAD to call Boardwalk and NOT my landlord, but my landlord was the one that came over to fix anything that went wrong! And I always had to call multiple times to get them to contact her.
They constantly lied about how they did things, and never bothered to check any facts. When they took over my lease I asked them if there was anything I needed to sign, to which they answered no, my current contract would be fine. Fast forward six months, and all of the sudden there is a new contract that I have to sign within the week or I may not be able to stay in the apartment that I was supposed to be in for yet another 6 months, and was not ready to move out of! I signed it with trepidation, but they assured me that things like the now lo longer refundable deposit wasn't going to affect me.
When it came time to move out, they were horrible. I had to call multiple times to get them to send me simple things like the move out check list. When it came time to show the apartment they made appointments to show it without letting me know, even though I still lived there. They informed me that they could show the apartment when I wasn't there- but someone from their office would be there to make sure my things were safe. I had never met any of them face to face ever, so why would I want them in my home without me there? I finally convinced them that they were NOT allowed to show it while I wasn't there, and that I'd be happy to come home for lunch to show it, as well as show it after work. They then made appointments with people and never informed me of the times. Six times people came to my house who had made an appointment with Spencer and no one had called me. Six times. And then it was about a 50/50 chance even if I did know the appointment time that Spencer would show up at all! (And he was only once on time that I can remember.)
And finally, after I moved I called them multiple times about my deposit. I was told every time I called the first month that they had 30 days to get it to me (I didn't start calling until 15 days after I moved out- plenty of time to have gotten things together!) and after the 30 days it was some technical problem or some problem with the landlord that they had no control over and they were trying to get me my hundreds of dollars security deposit back. It took them two months to get it to me!
I would never work with this company, they refuse to take responsibility for anything that goes wrong, and thy obviously have no inter-office communication going on, even though it seems like a small company. Their contracts are rude (if the first of the month is on a Sunday, you have to pay them Friday. If they don't deposit your check on time, they will charge you a late fee.) And their customer service is deplorable. Do not work with this company if you can possible avoid it!
My fiancee and I went and saw a home to rent from Boardwalk. Tom showed us the home and made a big deal about how they accept the first tenant and do not do bidding wars between perspective renters.
Later, we went back for a second showing. Spenser was supposed to show it to us, but was over a half hour late. Fortunately the owner Karen came home while we were waiting and showed us the home.
The next morning we called both Karen (the owner) and Spenser (rental agent) and said we wanted to lease the house and was told great, they will get a contract together for us. Later that afternoon, we got a phone call from Boardwalk saying someone else was interested in the property and that they would lease it to us if we would pay $150 a month above the asking price. I asked if it was a bidding war and was told, "yes, it's now in a bidding war."
I called Karen, the owner of the home, to ask what was going on. She said that after we called and had agreed to lease the home, Spenser called and said he had someone else who wanted to see the property. Karen said she had already agreed to lease to us but Spenser encouraged her to show the house anyway "In case they have better credit".
This was a bit upsetting as the Boardwalk employees, Spenser and Tom lied in both their verbal acceptance saying we had the home (only to later encourage the owner to show the house to get multiple lease offers) and again by creating a bidding war when they very specifically promoted up front that is not what they do.
Obviously we are just going to lease from someone else, we can't in good faith do business with Boardwalk (well that and they leased it to the other bidder). Just beware, this company has no integrity, you can't trust what they say.
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